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| CASE CLOSED |
FORCE REQUIRED |
Mar 26, 2013 |
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| RENTAL DETAILS |
Address : 1825 bridgetown pike, apartment #109
City, State - Zip : feasterville, Pennsylvania - 19053. |
| COMPLAINT DETAILS (from renter) |
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on tuesday january 29th, 2013, upon arrival of apartment to paint (my girlfriend and i had not moved in yet) i, gary link discovered water on kitchen floor. this was the result of the hot water heater failing. i shut off the water supply to the apartment and contacted sandi king and informed her of the situation. as it turned out the hot water heater needed to be replaced. this was accomplished later in the day. the water that escaped from the heater subsequently resulted in flooding the carpent in different areas of the unit, namely, the hallway, part of the dining area, a basketball sized area of the carpet in the living room at the entrance to the kitchen and completely flooding the carpet in the closet of the dining area opposite the wall of the heater area itself. the following day, andrew king informed my girlfriend darby to pull up and discard the carpet in the hallway, dining room and dining room closet areas. upon pulling up the carpet we discovered black mold with green moss on the cement and carpet tacks by the sliding glass door. also it appeared that water was permeating through the wall to the right of the sliding glass door by the outlet. my girlfriend had previously asked sandi king if there was a moisture/ mold problem in this unit because she said she could smell it. sandi denied any problems by saying "not that i am aware of". again after discovering the mold/ moss under the carpet we asked sandi if she knew about this problem, she again denied previously knowing about this. it was at this time we informed sandi that we could not live here especially because our young daughter is highly allergic to mold. sandi agreed. after restoring the apartment walls back to white the kings returned to us $931.00 of a $1325.00 deposit. they kept $85.00 for a door that my girlfriend painted over plus $60.00 in labor to hang it, (agreed), additionally they kept $30.00 claiming that they could still see yellow coming through the white. and finally they kept $219.00 for the carpet that was destroyed by water from the failing hot water heater which andrew king instructed us to pull up. this was not only relayed orally to us but also by text message. in conclusion we believe the kings to be less than honest/ forthright people. they held no regard for our safety especially knowing that our child was allergic to mold. we seek restoration of the $219.00 in addition to the RPA fees.
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| INVESTIGATING AGENT - REMARKS (11) |
| Agent |
Date |
Response |
| SYSTEM |
Mar 26, 2013 |
FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition. |
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| SYSTEM |
Feb 17, 2013 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: February 16, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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| SYSTEM |
Feb 17, 2013 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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| SYSTEM |
Feb 9, 2013 |
CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail: A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing. |
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| SYSTEM |
Feb 9, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: February 15, 2013
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1136 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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| SYSTEM |
Feb 9, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1136. |
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| SYSTEM |
Feb 9, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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| SYSTEM |
Feb 9, 2013 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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| SYSTEM |
Feb 9, 2013 |
EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant. |
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| SYSTEM |
Feb 9, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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| SYSTEM |
Feb 8, 2013 |
Complaint 23-1136 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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