Landlord Complaint Record: #23-1204

Bent Tree Apartments    |    Huber Heights    ,    Ohio 45424    Landlord Complaint 23-1204


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CASE CLOSED FORCE REQUIRED Mar 26, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-1204 Filing Date : Feb 19, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Bent Tree Apartments RENTER : Kept Private
Property Name :      
Address : 6807 Brandt Pike Address : Kept Private
City, State - Zip : Huber Heights, Ohio - 45424. City, State - Zip : Huber Heights, Ohio - 45424.
Phone : Kept Private Phone : Kept Private

COMPLAINT : bedbug extermination costs
Fair Resolution according to renter :
  1. To have the apartment complex incur the cost of bedbug extermination

RENTAL DETAILS
Address               :   5115 LEYDEN LN
City, State - Zip   :   HUBER HEIGHTS, OH - 45424 3401.

COMPLAINT DETAILS (from renter)

I moved in this apartment in late Feb 2012. Not too long after being settled in, I noticed these little brown bugs. I didn't know what they were, so I sprayed the baseboards with Raid. During the summer, my daughter complained of bites. I captured a bug in a ziplock bag and took it into the rental office. The manager wasn't sure what it was, but ensured she would have someone come out and spray. It's now Feb 2013 and I still notice the same bugs. I never see more than one at a time. So once again, I captured one in a ziplock bag and took it to the new manager. She scheduled an exterminator to come out. The tech verified that it was indeed bedbugs. The manager told me that she doubts the owners will incur the cost of extermination, but will have it done and bill me over the next few months. She states that there are no records of my previous complaints and that I cant prove the problem existed in that apartment before I moved in. She stated that I could have easily picked one up from work or at the movies. I am due to move in a month or two and certainly don't want to take these critters with me! HELP!!

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
SYSTEM Mar 27, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Mar 26, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Mar 3, 2013 Landlord Second response dead-line March 10, 2013 has been set for complaint 23-1204
SYSTEM Mar 3, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Mar 1, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: February 28, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Mar 1, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Feb 21, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: February 27, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1204 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Feb 21, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1204.
SYSTEM Feb 21, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Feb 21, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Feb 21, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Feb 21, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Feb 19, 2013 Complaint 23-1204 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.