Cornerstone Apartmentrs    |    Andrew    |    San Ramon    ,    California 94583    Landlord Complaint 23-1289

I'm filing this complaint because Andrew, the sales consultant gave me wrong information regarding my mother's credit report. He had informed me that my mother had some outstanding accounts, and if I were to pay off one of the accounts (Sprint) she would be under the $1200 credit limit and would qualify as a resident at Cornerstone. I went ahead and made the payment to Sprint in the amount of $267, to qualify my mother. A few days later, he gets back to me and says, "oh, i was looking at wrong information. My system didn’t show the other accounts she had outstanding then, and I have now been informed subsequently she has been disqualified. My mother and I live together. She is a senior and a diabetic patient, and therefore has to be taken care of, that is why we live together. Therefore, I couldn't rent the apartment. Andrew wasted my money as well as my time, because I was waiting to hear back from Andrew, so I can put it 30-day notice at my current apartment (Country Brook Apartments) and move into Cornerstone. I had no choice to move out of that apartment and pay Country Brook Apartments $500 lease termination fee in addition to my monthly rent which is $1710. Due to Andrew's negligence, I had a very tough time financially these past two months. Also, Andrew took forever to get back to me regarding our applications. I had to poke, prod, and call several times and follow up on our paperwork. At times he seemed disinterested, and asked me several times about paperwork which I had completed already. I remember he asked me for my bank statements, days after I had submitted them to him. In another instance, he said he couldn’t find my paperwork. This kind of negligence is not done. When people are seeking residence leasing consultants should be sensitive to people’s needs and take the entire process of qualifying a resident seriously. Due to Andrew’s carelessness and lackluster performance of his duties as a leasing consultant I’m estimating my damages to be around $1000 not to mention the emotional stress this entire process caused. I want financial restitution and I want Cornerstone to hold Andrew accountable for his carelessness and take action to prevent this from happening to future potential residents. Due to the lack of affordable housing we had to move out of San Ramon and leave behind our friends and church. I qualified as a resident, and at the last minute, Andrew tells me that my mother isn’t.