Landlord Complaint Record: #23-1294

Wynhaven at West Oaks    |    Devon Duran    |    Houston    ,    Texas 77082    Landlord Complaint 23-1294


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CASE CLOSED FORCE REQUIRED Mar 26, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-1294 Filing Date : Mar 2, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Devon Duran RENTER : Kept Private
Property Name : Wynhaven at West Oaks      
Address : 2600 Westhollow Dr. Address : Kept Private
City, State - Zip : Houston, Texas - 77082. City, State - Zip : Houston, Texas - 77082.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs Treatment
Fair Resolution according to renter :
  1. apartment complex pay for treatment
  2. Reimburse for RPA fees
  3. compensate for uncomfortable living for length of time due to apartment complex not ready for treatment
  4. Be released from lease/ or able to switch apartments
  5. refund deposit

RENTAL DETAILS
Address               :   2600 Westhollow Dr. 230
City, State - Zip   :   Houston, Texas - 77082.

COMPLAINT DETAILS (from renter)

I started noticing bites on my body, but noticed i was only noticing the bites when waking up. After about 2 weeks of unexplained bites my roommate and I noticed what looked like a bed bug i in the crack of our head board. We immediately contacted the property manager to schedule pest treatment that's offered every Wednesday free of charge. We kept the bug that was found to show the pest company. When the pest company arrived, my roommate showed him the bug and he instantly confirmed it was a bed bug. He then continued to inspect the house for further confirmation of bed bugs and was sure we had a bed bug infestation. We contacted the property manager only to have our calls ignored for about 2-3 days. She finally called us back only to tell us, we would be getting treated next week however we would be responsible for for the cost of treatment $600. Manager stated its in our lease that the complex is not responsible and we could not move. After reviewing our lease it does not state such. This is very not comfortable living at all as well as very inconvenient as we had to get rid of furniture. The complex should be responsible as well as accommodating us in some way. We have been here for 4yrs and had no issues.

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Mar 8, 2013 168.39.64.41 1.Apartment was scheduled to be treated 3-7-13. Property Manager contacted us and stated if apartment was not ready for treatment on 3-7-13 we would responsible for an additional 50 service fee for Orkin coming out and the property was not ready for treatment. Our carpet has been pulled up by maintanence in every room, all furniture left in the apartment is in the middle of every room, which has made the already uncomfortable living arrangement more uncomfortable, only to be told that Orkin came out but our apartment was not treated and will jot be treated until 3-14-13 due to the surrounding apartments not being ready for treatment. Now we are forced to live in this "mess" we call home for another 2 more weeks. Not to mention we were not notified that our apartment was not treated. We were made aware of this information after calling the Property Manager today 3-8-13 only to be told be "sorry I was really busy yesterday." Highly upset Tenants!!

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
SYSTEM Mar 26, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Mar 10, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: March 09, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Mar 10, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Mar 2, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 08, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1294 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Mar 2, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1294.
SYSTEM Mar 2, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Mar 2, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Mar 2, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Mar 2, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Mar 2, 2013 Complaint 23-1294 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.