Landlord Complaint Record: #23-1411

Flower City Management    |    Rochester    ,    New York 14607    Landlord Complaint 23-1411


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CASE CLOSED FORCE REQUIRED Oct 25, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-1411 Filing Date : Mar 14, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Mar 22, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Mar 25, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Flower City Management RENTER : Kept Private
Property Name :      
Address : 277 Alexander Street, Suite 200 Address : Kept Private
City, State - Zip : Rochester, New York - 14607. City, State - Zip : Rochester, New York - 14607.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Landlord has rhas incurred cost of bed bug extermination to tenant.
Fair Resolution according to renter :
  1. Landlord reimburses tenant for cost of extermination.
  2. Tenant deducts total cost of extermination from rent next month.
  3. Tenant deducts total cost of extermination from rent over mutiple months.

RENTAL DETAILS
Address               :   20 Park Avenue Apartment 1
City, State - Zip   :   Rochester, New York - 14607.

COMPLAINT DETAILS (from renter)

Tenant observed the presence of bed bugs and notified the landlord. Landlord returned call to notify tenant that Exodus Exterminating would be taking care of the issue. Inspector arrived from Exodus exterminating on March 12, 2013 (approx. 1:30pm) and observed the infestation. Origin of bed bugs was inconclusive. Inspector instructed tenant on prep for extermination, which tenant performed. Landlord called tenant (12:11pm, March 14th 2013) to inform tenant that tenant would have to pay. Tenant did NOT agree to pay. Tenant called (1:23pm, March 14th 2013) to instruct landlord to schedule extermination. NYS law mandates landlord provide livable space - that must be bed bug free - under Warrant of Habitability Law . By not incurring the cost of the extermination, the landlord is failing to do so. Since the origin of the bedbugs cannot be determined to be by the tenants actions, the tenant acknowledges no responsibly for the infestation and seeks to withhold rent for reimbursement for breach of warranty, or be reimbursed by the landlord directly..

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
SYSTEM Oct 26, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Mar 25, 2013 Landlord Second response dead-line April 01, 2013 has been set for complaint 23-1411
SYSTEM Mar 25, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Mar 23, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: March 22, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Mar 23, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Mar 15, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 21, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1411 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Mar 15, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1411.
SYSTEM Mar 15, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Mar 15, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Mar 15, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Mar 15, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Mar 14, 2013 Complaint 23-1411 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.