Landlord Complaint Record: #23-1414

Maria Vasquez    |    Lawrence    ,    Massachusetts 01841    Landlord Complaint 23-1414


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CASE CLOSED FORCE REQUIRED Oct 25, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-1414 Filing Date : Mar 14, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Mar 22, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Mar 25, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Maria Vasquez RENTER : Kept Private
Property Name :      
Address : 57 Stearns Ave. Address : Kept Private
City, State - Zip : Lawrence, Massachusetts - 01841. City, State - Zip : Lawrence, Massachusetts - 01841.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Multiple repair issues, Multiple code violations, Unsafe living conditions
Fair Resolution according to renter :
  1. All repairs need to be performed within 30 days.
  2. A refund for deposit of ($500)

RENTAL DETAILS
Address               :   57 STEARNS AVE
City, State - Zip   :   LAWRENCE, MA - 01841 1134.

COMPLAINT DETAILS (from renter)

List of issues: 1. The roof tiles have not been replaced in 20+ years and every time it rains the apartment receives water damage and has created mold in some areas which is very unsafe to live near. 2. The landlord promised and started to renovate the bedroom and has left the construction job less than half way done, thus I do not have a bedroom to sleep in and there is a mess all over the place because of this. 3. The backdoor which is used for an exit is all broken and has not been replaced even after informing the landlord several times, anyone can brake into the apartment if they wanted to because of this. 4. Kitchen cabinets are all in very bad shape and some are broken, Landlord promised to replace them but has failed to do so. 5. There is only 1 small gas heater for the whole apartment which barely works, the Landlord said he would install 4-5 more gas heaters around the apartment but has failed to do so and because of this I have to put up with the apartment being very cold during winter times. 6. Storage room needs to be sealed with sheet rock, landlord said he will take care of this because the room has no insulation, or wall thus all the cold air and small animals get into the house. 7. There has been several issues with Rats getting into the apartment but landlord has failed to resolve issue. 8. Landlord fails to fix even the simplest issues.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Mar 25, 2013 Landlord Second response dead-line April 01, 2013 has been set for complaint 23-1414
SYSTEM Mar 25, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Mar 23, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: March 22, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Mar 23, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Mar 15, 2013 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.
SYSTEM Mar 15, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 21, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1414 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Mar 15, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1414.
SYSTEM Mar 15, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Mar 15, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Mar 15, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter
SYSTEM Mar 15, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Mar 15, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Mar 14, 2013 Complaint 23-1414 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.