Landlord Complaint Record: #23-1491

Lake Wood West Apt.    |    Jovy Butler    |    Cypress    ,    Texas 77429    Landlord Complaint 23-1491


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CASE CLOSED RESOLVED Oct 29, 2013


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-1491 Filing Date : Mar 21, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Mar 25, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Jovy Butler RENTER : Kept Private
Property Name : Lake Wood West Apt.      
Address : 11909 Grant rd. Address : Kept Private
City, State - Zip : Cypress, Texas - 77429. City, State - Zip : Cypress, Texas - 77429.
Phone : Kept Private Phone : Kept Private

COMPLAINT : I have bedbugs after 2 and a half years. They are going to charge 1000 +.
Fair Resolution according to renter :
  1. They pay for the treatment.
  2. If necessery I pay max of 300 dollars. They pay the rest.

RENTAL DETAILS
Address               :   11909 Grant rd. Apt. A25
City, State - Zip   :   Cypress, Texas - 77429.

COMPLAINT DETAILS (from renter)

I have just recently found bedbugs in my Apartment 2 days ago. I have lived here for over 2 yr's. They are saying that I am at fault. They gave the usual excuses that my wife, kids or me could have brought them home from school and work. I doubt that sense I have not been able to work for about 6 months, wife worked at Sears. If the kids brought them home then the other kids that are in the school has them also. I seen them treating an apartment in the building that I live in about 2 or 3 weeks ago. They are still saying that I brought them in.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Apr 2, 2013 76.31.134.205 Offer an Alternative Resolution.

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
SYSTEM Oct 30, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Oct 29, 2013 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.
SYSTEM Apr 1, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: March 31, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Apr 1, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Mar 24, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 30, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1491 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Mar 24, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1491.
SYSTEM Mar 24, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Mar 24, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Mar 24, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Mar 24, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Mar 21, 2013 Complaint 23-1491 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.