Landlord Complaint Record: #23-1503

Edgemont Estates    |    Gia Davis, Mgr    |    Los Angeles    ,    California 90029    Landlord Complaint 23-1503


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED RESOLVED Oct 29, 2013


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-1503 Filing Date : Mar 23, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Apr 4, 2013
upload Kept Private Renter Apr 3, 2013
upload Kept Private Renter Apr 3, 2013
upload Kept Private Renter Apr 3, 2013
When I moved in there was an uncontrolled bee hive located outside the kitchen and bathroom window. Starting 3/2 I found 2-6 dead and dying bees inside the apartment every day (point of entry unknown).
upload Kept Private Renter Apr 3, 2013
upload Kept Private Renter Apr 3, 2013
upload Kept Private Renter Apr 3, 2013
upload Kept Private Renter Apr 3, 2013
upload Kept Private Renter Apr 3, 2013
This painful swelling happened following insect bites I received during the night of 3/9 and again on 3/17. I was treated at an urgent care clinic for related complications on 3/11.
upload Kept Private RPA Mailing Center Mar 25, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Gia Davis, Mgr RENTER : Kept Private
Property Name : Edgemont Estates      
Address : 1237 N. Edgemont St. #100 Address : Kept Private
City, State - Zip : Los Angeles, California - 90029. City, State - Zip : Los Angeles, California - 90029.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Lease Termination & Reimbursement for Rental of Infested Unit
Fair Resolution according to renter :
  1. Immediate termination of lease
  2. Refund entire amount of rental monies and deposit paid 3/1/13 ($3910.83)
  3. Reimburse for RPA fees

RENTAL DETAILS
Address               :   1237 N EDGEMONT ST APT 202
City, State - Zip   :   LOS ANGELES, CA - 90029 1550.

COMPLAINT DETAILS (from renter)

On 3/1/13 I was rented a unit infested with bedbugs, cockroaches and bees. This caused immediate and ongoing problems that despite best efforts have not been resolved. The unit was not properly cleaned and treated for pests prior to my moving in, and I have required emergency medical attention on more than one occasion for complications related to the bites/stings. It has just come to light that the biting culprits are bedbugs and that it was a preexisting condition of the apartment. Due to this, I have ceased my residence in this unit and am asking for an expeditious resolution, as I am not willing to risk my health any further. I have lost a great deal of time, money, and sleep in this matter, and it is my sincere hope that management is earnest about eradicating the problem before renting this unit out again.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Apr 2, 2013 75.22.44.175 We have again attempted to get in touch with the agent assigned through e-mail, however, your system gives a failure of delivery after pressing send. Please give us a way to get in touch with you asap. We have your mailing address, and will put out a letter with supporting documents pertaining to this as early as tomorrow. Thank you.
Landlord Apr 2, 2013 75.22.44.175 We, management of "Edgemont Estates", have received the "Notice of Tenant Filed Comlaint" from your agency only today, 04/02/2013. You may verify that the letter was picked up from USPS today since signature was required. We request an extension until we may get ahold of your representatives by phone. Our attempts to speak with someone were to no avail, since phone system rings, and does not go to representative, or even voicemail. Thank you.

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
SYSTEM Oct 29, 2013 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.
SYSTEM Apr 1, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: March 31, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Apr 1, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Mar 24, 2013 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.
SYSTEM Mar 24, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 30, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1503 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Mar 24, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1503.
SYSTEM Mar 24, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Mar 24, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Mar 24, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter
SYSTEM Mar 24, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Mar 24, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Mar 23, 2013 Complaint 23-1503 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.