Landlord Complaint Record: #23-1506

Hatfield Village    |    Scully Company    |    Jenkintown    ,    Pennsylvania 19046    Landlord Complaint 23-1506


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CASE CLOSED FORCE REQUIRED Oct 25, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-1506 Filing Date : Mar 23, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Mar 25, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Scully Company RENTER : Kept Private
Property Name : Hatfield Village      
Address : 801 Old York Rd Address : Kept Private
City, State - Zip : Jenkintown, Pennsylvania - 19046. City, State - Zip : Hatfield, Pennsylvania - 19440.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Removal
Fair Resolution according to renter :
  1. Cancel $485 fee and Reimburse RPA fees

RENTAL DETAILS
Address               :   2058 Maple Ave Apt. #T1-12
City, State - Zip   :   Hatfield, Pennsylvania - 19440.

COMPLAINT DETAILS (from renter)

Recently, I had noticed I was being bitten numerous times at night while sleeping and located a dead bug bug on my sheets. To confirm the infestation I contacted my maintenance department, an exterminator was sent out to inspect my apartment, and confirm if my bed bug assumptions were true. Before and upon inspection I was never notified by management or maintenance that the costs associated with the extermination would be my responsibility to cover. The following day I was notified via letter that the treatments had been scheduled and I was responsible for making a $485.00 payment for services within 10 days. I was appalled by the thought of this because to the best off my knowledge the landlord is responsible for pest problems that can not be attributed to the tenant. I have been present in my residence for 7 months with no signs off bed bugs until now. Is it possible someone else in my building has bed bugs...yes, but no other areas or apartments in my building were inspected and I was held solely responsible for the matter.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Apr 1, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: March 31, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Apr 1, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Mar 24, 2013 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.
SYSTEM Mar 24, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 30, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1506 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Mar 24, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1506.
SYSTEM Mar 24, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Mar 24, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Mar 24, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Mar 24, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Mar 23, 2013 Complaint 23-1506 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.