Pinnacle Real Estate Management    |    C Lucas    |    Denver    ,    Colorado 80218    Landlord Complaint 23-1554

Since we moved in in October of 2012, the heat in the apartment has maybe worked 10 days total. We were heavily encouraged by Pinnacle staff to call the Emergency Maintenance Line when we had problems, which diminished our ability to keep a record of our calls and complaints. After researching what could be done, I realized that all communications should be in writing ONLY and starting this week they are that way. Not knowing this before, we called multiple times requesting maintenance, and we did receive responses, and supposedly work was done, but nothing was ever resolved permanently. It would work for a day and then the next be back to not working. We were provided with space heaters back in January, which have skyrocketed our electricity bill. We have been using these since we got them in January, and we have not had heat for the past 3 months solid since we received the space heaters. We hoped that things would be fixed eventually, but they never were. There is a heating cost worked into our monthly rent, which we have paid without question 5 months so far, going on 6 come April. I am gone quite often, as I work 5 days a week in Boulder, but each night I am forced to use the space heater for heat. I am done giving Pinnacle my money and ultimately would like to be removed from the lease by May 1st, without consequence to myself or my roommates. I am making this complaint SOLELY UNDER MY NAME. My roommates seem to not be that concerned but I am and I want this resolved immediately.