Landlord Complaint Record: #23-1599

Kendra Robinson    |    Kalamazoo    ,    Michigan 49006    Landlord Complaint 23-1599


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CASE CLOSED RESOLVED Apr 3, 2013


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-1599 Filing Date : Mar 29, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Mar 29, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Kendra Robinson RENTER : Kept Private
Property Name :      
Address : 4412 Ridgeway Circle Address : Kept Private
City, State - Zip : Kalamazoo, Michigan - 49006. City, State - Zip : Kalamazoo, Michigan - 49006.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Costs
Fair Resolution according to renter :
  1. Search entire building for other infestations.
  2. If we are the only infestation we will pay 50% of the extermination costs.
  3. If there are other infestations we will pay 0% of the extermination costs.

RENTAL DETAILS
Address               :   4611 RIDGEWAY LN APT A
City, State - Zip   :   KALAMAZOO, MI - 49006 5737.

COMPLAINT DETAILS (from renter)

My room mate and I discovered bed bugs in our apartment and immediately reported them to our land lord. After the inspection we were told that we were responsible for the $1,200 extermination fee. We should not be responsible for the entire extermination fee.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
SYSTEM Apr 4, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Apr 3, 2013 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.
SYSTEM Apr 3, 2013 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Mar 29, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: April 04, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1599 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Mar 29, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1599.
SYSTEM Mar 29, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Mar 29, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Mar 29, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Mar 29, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Mar 29, 2013 Complaint 23-1599 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.