Landlord Complaint Record: #23-1632

Bexley Commons at Rosedale    |    Kristine Bannar    |    Huntersville    ,    North Carolina 28078    Landlord Complaint 23-1632


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED MET MINIMUM REQUIREMENT May 5, 2014


REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.
 



Case Number : 23-1632 Filing Date : Apr 2, 2013
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Apr 2, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Kristine Bannar RENTER : Kept Private
Property Name : Bexley Commons at Rosedale      
Address : 13255 Rosedale Hill Ave. Address : Kept Private
City, State - Zip : Huntersville, North Carolina - 28078. City, State - Zip : Huntersville, North Carolina - 28078.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs complaint
Fair Resolution according to renter :
  1. Landlord to be responsible for all the expenses for the heat treatment to get rid of the bed bugs

RENTAL DETAILS
Address               :   10330 Hickorywood Hill Ave. Apt#101
City, State - Zip   :   Huntersville, North Carolina - 28078.

COMPLAINT DETAILS (from renter)

The landlord claims they found bed bugs in our apartment. Not one person in the apartment has been bitten or found bed bugs. Now they are forcing us to pay around $1000 have them hire a pest control company to use heat treatment to get rid of them. This clearly breaches habitability warranty which requires landlords to provide a safe livable unit. Bed bugs are classified as parasites, so unlike other infestations; bed bugs are even more a breach of implied warranty of habitability than other bugs. We should not be responsible to pay for the treatment.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Apr 22, 2013 70.60.101.160 1. In the leasing agreement, there is no indication of tenant being responsible for the expenses of bed bugs treatment and since the habitability warranty requires landlords to provide a safe livable unit for their tenants, the landlord should be responsible for the expenses for the treatment. Bed bugs could be dormant for over a year without feeding, who is to say we were responsible for the infestation.

Explanation: N/A
Renter Apr 22, 2013 70.60.101.160 Offer an Alternative Resolution.
Landlord Apr 17, 2013 169.130.24.178 Offer an Alternative Resolution.

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
SYSTEM May 6, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM May 5, 2014 The case has been resolved as 'Met Minimum Requirement'.
SYSTEM Apr 16, 2013 On April 9th, I got a letter from the landlord saying if I don't sign off on the paper work to let the pest control company come in and do the treatment, they will terminate my lease on 14th. I told them that I was willing to cooperate but think that the expenses for the treatment should be the landlords responsibility. I had no choice but to sign off on it before we could resolve on who will be responsible for the expenses as I didn't want to get evicted. The pest control company will come tomorrow to treat the apartment and I am certain that the landlord will bill me for it. This is not right and the landlord should be the one paying for the treatment since the habitability warranty requires landlords to provide a safe livable unit for their tenants.
SYSTEM Apr 10, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: April 09, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Apr 10, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Apr 2, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: April 08, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1632 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Apr 2, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1632.
SYSTEM Apr 2, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Apr 2, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Apr 2, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Apr 2, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Apr 2, 2013 Complaint 23-1632 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.