Landlord Complaint Record: #23-1665

Bob Strauss    |    Glencoe    ,    Illinois 60022    Landlord Complaint 23-1665


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CASE CLOSED FORCE REQUIRED Oct 25, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-1665 Filing Date : Apr 5, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Apr 6, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Bob Strauss RENTER : Kept Private
Property Name :      
Address : 107 Green Bay Rd Address : Kept Private
City, State - Zip : Glencoe, Illinois - 60022. City, State - Zip : Dayton, Ohio - 45459.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation
Fair Resolution according to renter :
  1. Refund Deposit $895
  2. Signed release from lease agreement
  3. Reimburse return trip of uhaul $334.08
  4. Reimburse hotel stay on 4/1/13 $100
  5. Reimburse gas for uhaul and car return trip $150

RENTAL DETAILS
Address               :   915 GREENLEAF ST APT 1E
City, State - Zip   :   EVANSTON, IL - 60202 1276.

COMPLAINT DETAILS (from renter)

Upon arrival, the old tenants were still occupying our residence and informed us there were bed bugs in the apt. Upon inspection, the landlord confirmed and said he would bomb the apt and we could move into it in a few hours. The landlord and I both called exterminators to confirm that the residence would not be ready for weeks, as it needed to be treated aggressively. We explained to the landlord that we had no home and needed a place to live and he had no other residences. We were forced to look for another apt as my job started the next day. We were unable to find another place to live in 24 hours so we had to return home to Ohio with the Uhaul. We tried unsuccessfully to get ahold of the landlord to get our deposit refunded. He is no longer returning our calls or emails and the apt is back up on Craigslist.com for rent.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Apr 14, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: April 13, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Apr 14, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Apr 6, 2013 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.
SYSTEM Apr 6, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: April 12, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1665 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Apr 6, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1665.
SYSTEM Apr 6, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Apr 6, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Apr 6, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Apr 6, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Apr 5, 2013 Complaint 23-1665 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.