Reflections of West Creek    |    Debbie Holsomabck, Regional Director    |    Henrico    ,    Virginia 23233    Landlord Complaint 23-1886

I have stayed at Reflections of West Creek from Nov 2009 till Apr 2013 (3.5 Years). I moved out during 1st week of April. After a week of my move out, I received a bill if $900 from them as move out charges. I am attaching the receipt and some pics which they sent along with. I feel that most of these charges are unreasonable. The wear and tear happened due to normal daily use which needs to be taken care by the property management company and not by me. I have stayed in the same apartment for a period of 3.5 Years without any break in the lease. After 3.5 Years, the property management company has to take care of the maintenance expenses of the apartment. They have charged me for faded Vinyl flooring, the faded color of vinyl in kitchen and 2nd restroom happened solely due to the use of kitchen and restroom mats, any normal person will use that and in fact I did it for 3.5 Years. This needs to be counted under daily normal use. Than they have charged me for carpet stains. I made sure to get the carpet cleaned by professional cleaner before my move out and I can provide you the receipt if you would like to review that. Again, any of the stains on the carpet happened due to daily use and these are no pet stains etc. Most of the rental companies in Richmond offer free carpet cleaning every time you renew your lease, but during my 3.5 Years stay, I was never offered this service by Reflections. The carpet is not torn or ripped anywhere, stains are a part of normal wear and tear and if somebody is going to use a carpet for 3.5 Years, than it cannot be stain free. Another charge they have out is due to grease/oil on a very small part of kitchen wall. This area was just in between Microwave and Gas Stove, it is very tough for anybody to even reach to this area for cleaning. If somebdoy is going to use the kitchen than there will be some spillage of oil/grease. I used it for a very long time and it has to be accounted towards normal daily use. I have stayed there for 3.5 Years at the same apartment without any break in lease, paid the rent always on time, even after that they expect me to pay for their apartment maintainance at the time of move out. I don't have any pets etc either. What is the use of paying them so much of money over the years in rent when at the end of the lease you will be responsbile to pay for the maintainace of their property also. Note: I will be out of the country till May 19th, email will be the best way to reach me during this time.