Landlord Complaint Record: #23-1920

Green brier apartments    |    Caroline Stevens    |    Findlay    ,    Ohio 45840    Landlord Complaint 23-1920


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CASE CLOSED MET MINIMUM REQUIREMENT Nov 5, 2013


REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.
 



Case Number : 23-1920 Filing Date : Apr 30, 2013
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center May 3, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center May 13, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Caroline Stevens RENTER : Kept Private
Property Name : green brier apartments      
Address : 2800 south main building 1 office Address : Kept Private
City, State - Zip : Findlay, Ohio - 45840. City, State - Zip : findlay, Ohio - 45840.
Phone : Kept Private Phone : Kept Private

COMPLAINT : bed bugs and sanitary issues
Fair Resolution according to renter :
  1. to get my apartment treated the right way for bed bugs.

RENTAL DETAILS
Address               :   2800 S MAIN ST APT 308
City, State - Zip   :   FINDLAY, OH - 45840 1080.

COMPLAINT DETAILS (from renter)

I have never had bed bugs till moving in here, they have treated the place a few times I had to throw away all my furniture and beds the first time I had noticed they were back and called right away they was suppost to come on a Monday never showed never called they came on Tuesday with a little bottle of walmart spray called fabriclear sprayed my childs bed and left. The apartment maintence man wanted to tell me that we had brung them here and that is not true. There is always furniture in the trash and beds also I know for a fact that someone else troy rice had them as well. they say it is in the lease that w deal with it our self but if they are not treating other units or the hall ways then they just keep coming back. other issues include mice in the pool and dog pee and filthy hall ways. but my min concern is this bed bug issue and the first time they treated it they had told us they would prolly need to come back and retreat but never did till I called and yet that was 6 days later.and only sprayed the child bed. The first time we had a problem with this at first they told us they would let us out of our lease. I have spent 2000 replacing beds and furniture for them to come back again.

LANDLORD / TENANT RESPONSES (4)
From Date IP Address Response
Renter May 23, 2013 98.30.51.63 The land lord solution to every problem is to let people out of there lease instead of fixing the problem at hand. I was told by met housing to not accept anything untile they have the proper paper work filled out.
Renter May 23, 2013 98.30.51.63 Explain why you can't accept / Offer Alternative Resolution.
Landlord May 13, 2013 98.30.11.168 Offer an Alternative Resolution.
Renter May 11, 2013 98.30.51.63 Every one knows that just spraying a room is not going to get rid of bed bugs expecially in a apartment dwelling any research says you have to do that places above and around the infested dwelling. I just found another one tonight 5/11/13 in another room. The problem is they have not properly infumigated the property. Bed bugs live in the walls and go from apartment to apartment knowing that I am not the only one that has had this issue. We are on met housing and last time we had this problem they offered the same the thing to let us out of our lease instead of fixing the problem even if I was to move out someone else is going to move in and have the same issue. all we would like is for our dwelling to be properly infugated. I have lost so much stuff that is hard to replace. Any body that reasearches the bugs knows they can live up to a year without feeding and in the walls cracks base boards and in the carpets as well. without spraying the hole apartment and the ones around it the problem will not be solved. whthe guy never done baseboards or any of that sprayed some stuff around in one room and left.
Renter May 11, 2013 98.30.51.63 Explain why you can't accept / Offer Alternative Resolution.
Landlord May 10, 2013 98.30.40.156 Offer an Alternative Resolution.

INVESTIGATING AGENT - REMARKS (15)
Agent Date Response
SYSTEM Nov 5, 2013 The case has been resolved as 'Met Minimum Requirement'.
SYSTEM May 21, 2013 MESSAGE FROM THE LANDLORD VIA CHAT: I would like to post that I spoke with the resident on May 13, 2013 and he said he was going to move out.  Therefore, I wanted to make sure that you do not need any additional information..Thanks
SYSTEM May 13, 2013 Landlord Second response dead-line May 20, 2013 has been set for complaint 23-1920
SYSTEM May 13, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM May 11, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: May 10, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM May 11, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM May 3, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 09, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1920 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 3, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1920.
SYSTEM May 3, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM May 3, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM May 3, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM May 3, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Apr 30, 2013 Complaint 23-1920 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.