Landlord Complaint Record: #23-1980

San Tropez    |    Krist Brukman    |    Scottsdale    ,    Arizona 85257    Landlord Complaint 23-1980


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CASE CLOSED FORCE REQUIRED Oct 25, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-1980 Filing Date : May 6, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center May 9, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Krist Brukman RENTER : Kept Private
Property Name : San Tropez      
Address : 2700 N Hayden Address : Kept Private
City, State - Zip : Scottsdale, Arizona - 85257. City, State - Zip : Scottsdale, Arizona - 85258.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bug Infestation
Fair Resolution according to renter :
  1. I will not pay the last 2 months of my lease.

RENTAL DETAILS
Address               :   2700 N Hayden apt 3099
City, State - Zip   :   Scottsdale , Arizona - 85257.

COMPLAINT DETAILS (from renter)

San Tropez has been negligent in an attempt to remedy a bug problem. They ignore our calls and proceed to just try and charge us. I told them if they did not remedy the problem that we were going to give a thirty days. They attempted to remedy the problem and where unsuccessful. The apt continues to be infested and neighbors are complaining as well. I have pictures, as well as neighbors than can attest the their similar bug problems. I will not be bullied into paying for a unhealthy and unsanitary living environment. They breached their lease contract by not maintaining a clean leaving environment. There are extremely unresponsive to forming any kind of mutual resolution. The manager is extremely rude and continues to lie to us saying that roaches are not a problem in Arizona. We have called three pest companies and had them look at the problem. Each one said the same thing and we have it in writing. She told us their company said bugs are never a problem. They continue to try and slap us in the face and tart us like second class citizens, This will not be tolerated by either me or my roommate. I am willing to meat in the middle and that is as far as I will go.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM May 17, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: May 16, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM May 17, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM May 9, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 15, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1980 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 9, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1980.
SYSTEM May 9, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM May 9, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM May 9, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM May 9, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 6, 2013 Complaint 23-1980 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.