Realty Executives    |    Greg Tanner    |    Scottsdale    ,    Arizona 85266    Landlord Complaint 23-2049

When I first moved into this residence I specifically asked Greg Tanner how the air/heating unit ran, due to my concern was it was an older home and I could tell an older unit and it would be a deciding factor if I commit to renting. I was advised by Greg, that there were no issues with the heating/air that he new of. Within a month and a half of moving into the rental, I made a service call regarding no heat, and I have continued to make service calls throughout my 2 1/2 year residency. Last December, I contacted Greg regarding no heat on 12/17. He called PHX Heating/Air, who contacted me, but I cancelled the call because during previous service calls I was advised by PHX Heating/Air to shutdown heat, turn off the main breaker to the house, then restart the heat after 20 minutes. I did this prior to receiving the call on the 17 from PHX Heating/Air and therefore advised what I did and that I now had heat, PHX Heating/Air then cancelled the service call because I now had heat. I started experiencing issues again with heat on 12/28, where I contacted Greg again: Greg responded to my call advising that he couldn't get PHX heating/air so he contacted another company (McCalls Air), who would be contacting me shortly. I had advised him at that time, that the other company already contacted me and told me that older houses weren't equipped to handle the record cold temperatures we were experiencing and that there was nothing they could do about it. Greg told me that was BS and he would get someone else out to take a look at it. By the time 1/12 rolled by, I still did not hear back from Greg, so I called him feeling angry because I've been reduced to living in my bedroom with my dogs and a space heater - at that time it was the only room in the house I could reside in because the small space heater was all I had to stay warm. Greg told me he wished I had told him sooner, and he tried telling me I did not advise him of my heating issue 12/28/12 7:44 AM Phoenix, AZ 480-797-7728 12/28/12 8:56 AM Incoming 480-797-7728 12/28/12 1:33 PM Phoenix, AZ 480-797-7728 12/28/12 1:35 PM Incoming 480-797-7728 12/28/12 1:41 PM Incoming 480-797-7728 So he contacts the Air/Heating company again and ended up replacing the unit 10 days after I called on the 28th, so I was without heat for nearly 30 days during one of the coldest years Arizona has experienced in quite some time. May 11, with a new air/heating unit in place, I now have no air.