Landlord Complaint Record: #23-2056

Hillside Gardens    |    Joyce    |    Philadelphia    ,    Pennsylvania 19120    Landlord Complaint 23-2056


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CASE CLOSED FORCE REQUIRED Oct 25, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-2056 Filing Date : May 14, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter May 14, 2013
This picture was taken when I noticed the leak upstairs again.
upload Kept Private Renter May 14, 2013
This picture was taken before they came out and after they covered the mold with plaster.
upload Kept Private Renter May 14, 2013
This picture was taken today May 11, 2013
upload Kept Private Renter May 14, 2013
This picture was taken today May 14, 2013
upload Kept Private RPA Mailing Center May 15, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Joyce RENTER : Kept Private
Property Name : Hillside Gardens      
Address : 6060 Crestcentville rd, NA-2 Address : Kept Private
City, State - Zip : Philadelphia, Pennsylvania - 19120. City, State - Zip : Philadelphia, Pennsylvania - 19120.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Mold
Fair Resolution according to renter :
  1. I dont know what the resolution would be but I know its unsafe for me and my son to live in these conditions

RENTAL DETAILS
Address               :   6060 Crestcentville rd, apt SD5
City, State - Zip   :   Philadelphia, Pennsylvania - 19120.

COMPLAINT DETAILS (from renter)

In January I complained to management about mold growing in my bathroom from a leak in the apartment upstairs. They came out while I wasn't home and supposedly removed the mold, all they actually did was cover it up with plaster. It has now grown back in the same spotand I complained about that and the same leak upstairs.The leak has stopped but the mold is rapidly still growing.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM May 23, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: May 22, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM May 23, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM May 15, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 21, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2056 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 15, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2056.
SYSTEM May 15, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM May 15, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM May 15, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM May 15, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 14, 2013 New image uploaded by Tenant.
SYSTEM May 14, 2013 New image uploaded by Tenant.
SYSTEM May 14, 2013 New image uploaded by Tenant.
SYSTEM May 14, 2013 New image uploaded by Tenant.
SYSTEM May 14, 2013 Complaint 23-2056 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.