Landlord Complaint Record: #23-2092

SAMI / Marc Elder    |    Normal    ,    Illinois 61761    Landlord Complaint 23-2092


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CASE CLOSED FORCE REQUIRED Oct 25, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-2092 Filing Date : May 17, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center May 17, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : SAMI / Marc Elder RENTER : Kept Private
Property Name :      
Address : SAMI 608 Kingsley Suite A Address : Kept Private
City, State - Zip : Normal, Illinois - 61761. City, State - Zip : Normal, Illinois - 61761.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation
Fair Resolution according to renter :
  1. Sami pays for an effective bed bug treatment in a timely manner to maintain the livability of this apartment.
  2. Move us into a different complex while treatment is conducted on 406 Dewey to maintain the premises with discounted rent.

RENTAL DETAILS
Address               :   406 DEWEY AVE APT 5
City, State - Zip   :   NORMAL, IL - 61761 3066.

COMPLAINT DETAILS (from renter)

I notified my landlord on 5/9/13 that I had suspected bed bug infestation in my apt. Upon offering my description of the bugs to Sami, they initially did not believe that they were bed bugs, and put in a call to the local exterminator, Raney Termite, to check upon the premises. A day had passed and nobody had come by, so I proceeded to catch a bug in a jar to show as proof, and continued to call the exterminator myself since Sami had not followed up as quickly as they should have due to the severity of the problem. Eventually on 5/16/13 an exterminator from Raney Termite came to our apartment. I showed him the bug, and he confirmed the infestation. I was informed today, 5/17/13 that the treatment, which only includes chemical spraying, will cost between 500 to 800$ that we must pay for, when it is Sami's duty as the landlord to keep the apt. pest free and inhabitable. Two of us, Daniel and Nicholas, have lived here with for a year with no previous pest problems up until this point.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
SYSTEM Oct 26, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM May 25, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: May 24, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM May 25, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM May 18, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 24, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2092 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 18, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2092.
SYSTEM May 18, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM May 18, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM May 18, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM May 18, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 17, 2013 Complaint 23-2092 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.