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CASE CLOSED |
MEDIATION REFUSED |
May 5, 2014 |
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RENTAL DETAILS |
Address : rivervalley apts
City, State - Zip : lancaster, Ohio - 43130. |
COMPLAINT DETAILS (from renter) |
complex had us sign all paperwork and pay them with money order. then showed us place and it was falling apart so we refused to move in and cant get our money back.meanwhile i had to rent another place with money i dont have and cant get this back to pay for other place with wife and three kids
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INVESTIGATING AGENT - REMARKS (11) |
Agent |
Date |
Response |
SYSTEM |
May 5, 2014 |
REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed. |
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SYSTEM |
Jun 1, 2013 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: May 31, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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SYSTEM |
Jun 1, 2013 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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SYSTEM |
May 24, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 30, 2013
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2136 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
May 24, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2136. |
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SYSTEM |
May 24, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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SYSTEM |
May 24, 2013 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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SYSTEM |
May 24, 2013 |
EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant. |
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SYSTEM |
May 24, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
May 23, 2013 |
Complaint 23-2136 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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