Landlord Complaint Record: #23-2209

Oak Park At Briar Creek    |    Andrea Granados    |    Charlotte    ,    North Carolina 28205    Landlord Complaint 23-2209


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CASE CLOSED RESOLVED Jun 4, 2013


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-2209 Filing Date : Jun 3, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jun 3, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Andrea Granados RENTER : Kept Private
Property Name : Oak Park At Briar Creek      
Address : 1425 EastCrest Dr Address : Kept Private
City, State - Zip : Charlotte, North Carolina - 28205. City, State - Zip : Charlotte, North Carolina - 28205.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Landlord wants to change the terms of Exterminating Agreement on lease.
Fair Resolution according to renter :
  1. Abiding by the signed lease which states that i will be resbonsoble for $175.00 - $200.00

RENTAL DETAILS
Address               :   1413 EastCrest Dr Apt201
City, State - Zip   :   Charlotte, North Carolina - 28205.

COMPLAINT DETAILS (from renter)

Our apartment became infested with bedbugs, and the lease that we signed clearly states that the "Price to treat the apartment is from $350.00- $400.00" and that Oak park apartments will pay half of the cost, and the lease then states that we will be responsible for the other half, $175.00 - $200.00. The lease was signed on August 3rd, 2012. We went and told them about the bedbugs and they told us that they will schedule an appointment with the extermination agency, Two weeks later we went to inquire about the "Appointment" that they were supposed to make. Management is now telling us that the cost for bedbug treatment is $650.00, and we are required to pay half of that which is $325.00. We do not agree, The lease we signed is a legally binding agreement and management is not allowed to apply changes to it arbitrarily.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
SYSTEM Jun 5, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Jun 4, 2013 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.
SYSTEM Jun 4, 2013 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Jun 3, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 09, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2209 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jun 3, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2209.
SYSTEM Jun 3, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jun 3, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jun 3, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jun 3, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jun 3, 2013 Complaint 23-2209 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.