Landlord Complaint Record: #23-2237

Best Property management    |    Maria Abikar, Ron Ventura    |    Brentwood    ,    California 94513    Landlord Complaint 23-2237


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CASE CLOSED FORCE REQUIRED Oct 25, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-2237 Filing Date : Jun 7, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Jun 7, 2013
mold along baseboard in the laundry room on the second floor
upload Kept Private RPA Mailing Center Jun 9, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Maria Abikar, Ron Ventura RENTER : Kept Private
Property Name : Best Property management      
Address : 191 Sand Creek Road Address : Kept Private
City, State - Zip : Brentwood, California - 94513. City, State - Zip : concord, California - 94518.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Repair issues, changing the lease, rodent issues, mold
Fair Resolution according to renter :
  1. Want a full refund of deposit 2,700

RENTAL DETAILS
Address               :   2930 LUNDIN LN
City, State - Zip   :   BRENTWOOD, CA - 94513 5055.

COMPLAINT DETAILS (from renter)

We moved in in dec 2012, in one month they had changed the lease three times on us. the very last lease was not signed or ok'd by us Maria had just added in hand written comments. Upon move in their was mold in the laundry room, and rats in the back yard, were told to take care of the mold with bleach and the rats were our issue. January 2013 the water softener in the garage exploded, we called the manager right away, she asked us to fix the problem and damage caused by the water softener and they would reimburse us somehow. After a couple of months went by nothing changed. The garbage disposal was leaking and i heard no response to my email about that. In may 2013 the owner called and said he is changing our lease agreement again and their was nothing we could do about it. In may we recieved an email from the property manager that stated they would try and fix al repairs as soon as possible, an hour later I received and email from the owner saying that they would not fix anything and the water softener and damages were our problem. I have pictures and documentation.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Jun 17, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: June 16, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Jun 17, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jun 9, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 15, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2237 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jun 9, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2237.
SYSTEM Jun 9, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jun 9, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jun 9, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jun 9, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jun 7, 2013 New image uploaded by Tenant.
SYSTEM Jun 7, 2013 Complaint 23-2237 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.