Landlord Complaint Record: #23-2245

Laurel Manor Apartments    |    Altman Management Group    |    Secane    ,    Pennsylvania 19018    Landlord Complaint 23-2245


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CASE CLOSED CASE DROPPED Jun 10, 2013


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 23-2245 Filing Date : Jun 8, 2013
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jun 9, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Altman Management Group RENTER : Kept Private
Property Name : Laurel Manor Apartments      
Address : 333 North Avenue #10A Address : Kept Private
City, State - Zip : Secane, Pennsylvania - 19018. City, State - Zip : Secane, Pennsylvania - 19018.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Pest Control/ Paying the bill
Fair Resolution according to renter :
  1. Pay for the entire bed bug treatment $552.00

RENTAL DETAILS
Address               :   1250 Providence Rd Apt. 113-B
City, State - Zip   :   Secane, Pennsylvania - 19018.

COMPLAINT DETAILS (from renter)

We filed a bed bug complaint with Laurel Manor approximately 3 weeks after finding one adult bedbugs. A few days after Laurel Manor sent The Pest Professionals to inspect our dwelling, upon inspection they found nothing but stated it would be in everyones best interest to treat the apartment. After the inspection I was never contacted by Laurel Manor until I called them (no answer) then found a letter under my door. The letter states that myself and husband are responsible for the $552.00 bill for treatment. I feel this is ludicrous to say the least. I know for a fact two other tenants that have had bedbugs right in our complex. I feel it incredibly unfair that I should be responsible for treatment costs when the sorce of the infestation could be any one of the apartments we are attached to. I have found 1 bedbug over a 3 week period. No infestation here, its coming elsewhere and until that is resolved do I continue to pay $522 a month for the remainder of my lease, I should think not. Bedbugs are a parasite and if not taken care of will render our apartment uninhabitable. I need this fixed in a timely matter and I refuse to pay for it from my own pockets when I am not the cause.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
SYSTEM Jun 10, 2013 Case has been closed by Tenant request. Case has been dropped.
SYSTEM Jun 10, 2013 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Jun 9, 2013 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.
SYSTEM Jun 9, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 15, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2245 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jun 9, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2245.
SYSTEM Jun 9, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jun 9, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jun 9, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jun 9, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jun 8, 2013 Complaint 23-2245 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.