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CASE CLOSED |
MEDIATION REFUSED |
May 5, 2014 |
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RENTAL DETAILS |
Address : 10225 E GIRARD AVE APT K206
City, State - Zip : DENVER, CO - 80231 5511. |
COMPLAINT DETAILS (from renter) |
When I moved into my apartment I noticed a bed bug the first night I moved in, I complained to the office. They had their bug sprayer come out and "spray" my apartment, for both bed bugs and roaches. I have complained about the bug problem and finally when I brought in two bed bugs I had caught by tape, in a bag they finally (a week later) had the exterminator come out. They had told me on every occasion that they would treat the surrounding apartments, but when I talked to them after the last time they said that they would have to check everyone else's apt. They took pictures of my apartment and questioned my child while I was not there, although I had asked them to bomb or do some other type of treatment they refused, stating the spray is the exterminators technique. They then told me I would have to pay the heat treatment because of the infestation in the master bedroom, which my children slept in. I have not been able to stay at my apartment since the 4th of June, neither have my children.
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INVESTIGATING AGENT - REMARKS (13) |
Agent |
Date |
Response |
SYSTEM |
May 6, 2014 |
OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days. |
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SYSTEM |
May 5, 2014 |
REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed. |
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SYSTEM |
Jun 23, 2013 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: June 22, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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SYSTEM |
Jun 23, 2013 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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SYSTEM |
Jun 15, 2013 |
CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail: A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing. |
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SYSTEM |
Jun 15, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 21, 2013
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2286 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Jun 15, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2286. |
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SYSTEM |
Jun 15, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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SYSTEM |
Jun 15, 2013 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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SYSTEM |
Jun 15, 2013 |
EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant. |
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SYSTEM |
Jun 15, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Jun 12, 2013 |
Complaint 23-2286 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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