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CASE CLOSED |
MET MINIMUM REQUIREMENT |
Oct 25, 2013 |
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RENTAL DETAILS |
Address : 302 SPRING CREEK AVE
City, State - Zip : BRANDON, FL - 33510 2448. |
COMPLAINT DETAILS (from renter) |
My wife inspected property with agent, Alex. We were told certain things were included in rent. i.e. lawn care and pool were included. We were not told that the property was non-smoking, that we had to use certain utilities, and that we had to provide pest control. We wanted the property and sent them the security deposits. We then received the lease via e-mail for us to read and sign. After reading the lease we found everything we were told was different as above. My wife called and said we would not take the property and was told at that time the deposits were non refundable but they would correct the issues and send another lease. They sent another lease and it was the same. I emailed them back and said we would not take the property and i wanted my deposits back or would begin litigation against them. They emailed and said to call and that the deposits were non refundable. We never signed anything. We only had a good faith deposit based on what we were told. We were never told the deposit was non refundable until after we received the lease to read. It would be absurd to give a non refundable deposit without knowing the details of the lease prior.
Can you help me to get my deposits back and report this company for very bad business practices. David and Tina Queipo
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INVESTIGATING AGENT - REMARKS (11) |
Agent |
Date |
Response |
SYSTEM |
Oct 25, 2013 |
The case has been resolved as 'Met Minimum Requirement'. |
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SYSTEM |
Jun 26, 2013 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: June 25, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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SYSTEM |
Jun 26, 2013 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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SYSTEM |
Jun 18, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 24, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2323 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Jun 18, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2323. |
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SYSTEM |
Jun 18, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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SYSTEM |
Jun 18, 2013 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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SYSTEM |
Jun 18, 2013 |
EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant. |
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SYSTEM |
Jun 18, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Jun 17, 2013 |
Complaint 23-2323 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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