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CASE CLOSED |
FORCE REQUIRED |
Oct 25, 2013 |
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RENTAL DETAILS |
Address : 4008 WAGNER AVE APT 2
City, State - Zip : SCHILLER PARK, IL - 60176 2177. |
COMPLAINT DETAILS (from renter) |
AFTER FIVE YEARS OF BEING A TENANT IN THIS COMPLEX, WE CAME TO FIND OUT THAT THE GAS LINES IN THE BUILDING THAT DID NOT BELONG TO OUR APARTMENT WHERE BEING CHARGED TO OUR METER. THIS INCLUDED THE BUILDING HALLWAYS AND A DOWNSTAIRS BASEMENT THAT WAS USED AS A COMPLEX LAUNDRY ROOM. THIS BEING AN ISSUE FOR ME BECAUSE AS I TENANT OF THIS BUILDING I ALSO HAD TO BY THE COIN OPERATED MACHINES NOT REALIZING OUR FAMILY AND THE SECOND TENANT GAS USAGE FOR THESE MACHINES AND HEAT FOR THE HALL WAYS WAS BEING CHARGED TO ME AND NOT THE OWNER OF THE BUILDING. NO WHERE IN OUR LEASE WAS THAT STATED THAT THESE CHARGES WOULD BE OUR RESPONSIBLITY. WHEN BROUGHT TO THE LANDLORDS ATTENTION HE LATER PRESENTED A STATEMENT OF AVERAGE USAGE FOR GAS FOR A SINGLE FAMILY HOME. HE STATED HE WOULD PAY THE AMOUNT ON THE PAPER FOR THE YEAR USAGE. WHEN CALCULATING THIS FOR THE TIME WE HAVE LIVED IN THIS HOME WE BROUGHT TO HIS ATTENTION THAT THE AMOUNT WAS A LOT HIGHER THEN HE THOUGHT BASED ON THE INFORMATION HE HAD BROUGHT US. HE THEN STATED HE WOULD NO LONGER REIMBURESE FOR THE GAS THE WAS USED DURING THE TIME FRAME WE LIVED HERE. SOON AFTER BRING THIS TO HIS ATTENTION IN APRIL OF THIS YEAR HE QUICKLY OPEN A NEW GAS METER FOR THE HALLS AND LAUNDRY ROOM GAS LINES. ALL I AM ASKING AS A TENANT, IS FOR HIM TO PAY ME THE GAS BILL PORTIONS THAT I WAS NOT SUPPOSE TO BE CHARGED FOR.
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INVESTIGATING AGENT - REMARKS (12) |
Agent |
Date |
Response |
SYSTEM |
Oct 25, 2013 |
FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition. |
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SYSTEM |
Oct 25, 2013 |
The case has been resolved as 'Met Minimum Requirement'. |
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SYSTEM |
Jun 26, 2013 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: June 25, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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SYSTEM |
Jun 26, 2013 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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SYSTEM |
Jun 18, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 24, 2013
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2324 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Jun 18, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2324. |
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SYSTEM |
Jun 18, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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SYSTEM |
Jun 18, 2013 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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SYSTEM |
Jun 18, 2013 |
EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant. |
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SYSTEM |
Jun 18, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Jun 17, 2013 |
Complaint 23-2324 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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