Landlord Complaint Record: #23-2372

Tom Stahlheber    |    Canton    ,    Ohio 44721    Landlord Complaint 23-2372


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CASE CLOSED MEDIATION REFUSED May 5, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 23-2372 Filing Date : Jun 24, 2013
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jun 27, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Jul 7, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Tom Stahlheber RENTER : Kept Private
Property Name :      
Address : 3266 Diamond St. Address : Kept Private
City, State - Zip : Canton, Ohio - 44721. City, State - Zip : Canton, Ohio - 44714.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. 1.Hire an exterminator to professinally heat treat or chemicaly treat the home to kill off the bed bugs
  2. Pay for any and all expenses to remove bed bugs

RENTAL DETAILS
Address               :   2943 MAPLE AVE NE
City, State - Zip   :   CANTON, OH - 44714 1668.

COMPLAINT DETAILS (from renter)

The rental home My wife and I moved into has bed bugs. We received Bites within the first 2 nights we were living there. We know we didnt bring them into the home becuase we lived with a friend prior to moving in. That friend does NOT have bed bugs and he never had bed bugs. My wife and I are new to a problem like this as we have never encountered bed bugs, so for the first few weeks we didnt understand were our bites were coming from. Then we Actually caught and killed a Beg bug, we didnt know it was one at first untill we googled "bed bugs" then it was confirmed. As soon as we realize we had a problem we contacted the landlord. The landlord was in denial and told us that he hasn't had a problem in that home. I explained to him that we never had bed bugs and the friend we lived with doesnt have bed bugs either. Also my wife and I were searching the home for bed bugs in the second bedroom and in the closet and around the window we found white powder spread around ( We did NOT Put it there). We asumed it was diatomaceous earth, a powder used to kill bugs. My wife Txted our landlord and told him about the powder we found and he responded and said it was from the previous tenate because he had "fleas". We made a video of the powder we found and we made a video of bed bugs we captured. Also we saved the txt message from the land lord. I Have tryed to be a nice guy and deal with the landlord peacfully and the landlord gave us a gallon of chemical to spray in to house but that did not work. The landlord did not seem interested in helping us with the problem and after much compaining he said profecinal help was to expensive. After that he decided to attemt to "heat treat" the house himself to kill the bed bugs. The first time was unsucsesfull because he only did it for a few hours and then he tryed it a second time. and again it was unsucsesfull because he only heated to house for a couple hours at the required temp. to kill the bugs. We have lived here for almost 2 mounths and we have had enough of this problem. We cant take it anymore, we cant sleep in peace like we should knowing were gonna get bit by bedbugs. no one should have to live like this and conditions like this make the home uninhabitable. The Landord needs to call in profesinal to fix this problem so we can have a normal life again.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Jul 10, 2013 107.216.48.56 Im The tenant,I am willing to try the alternate resolution, but I can not Accept the land lords alternate resolution untill im sure that it worked. With bed bugs it can take a month before you know that they are gone, If the landlors resolustion works i wil accept it and close the case. If not, my resolustions still stand
Renter Jul 10, 2013 107.216.48.56 Explain why you can't accept / Offer Alternative Resolution.
Landlord Jul 4, 2013 24.165.166.195 Offer an Alternative Resolution.

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
SYSTEM May 5, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Jul 7, 2013 FINAL RESPONSE DEADLINE: A final response deadline has been set for: July 14, 2013 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-2372 is pending final notice and response from landlord.
SYSTEM Jul 7, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Jul 5, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 04, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Jul 5, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jun 27, 2013 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Jun 27, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 03, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2372 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jun 27, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2372.
SYSTEM Jun 27, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jun 27, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jun 27, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jun 27, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jun 24, 2013 Complaint 23-2372 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.