Landlord Complaint Record: #23-2375

Forest Ridge Apartments    |    Robert Brownlee    |    Charlotte    ,    North Carolina 28226    Landlord Complaint 23-2375


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CASE CLOSED RESOLVED May 5, 2014


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-2375 Filing Date : Jun 24, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jun 27, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Robert Brownlee RENTER : Kept Private
Property Name : Forest Ridge Apartments      
Address : 4305 Truscott Rd 28226 Address : Kept Private
City, State - Zip : Charlotte, North Carolina - 28226. City, State - Zip : Charlotte, North Carolina - 28212.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breach of Agreement
Fair Resolution according to renter :
  1. Refund Deposit $750, Reimburse for RPA Fees, Replace Infested Furniture, Fee for inconvenience

RENTAL DETAILS
Address               :   6029 Winged Elm Crt
City, State - Zip   :   Charlotte, North Carolina - 28212.

COMPLAINT DETAILS (from renter)

In February, 2013, I moved into BrownMoore properties with the understanding that my condo unit was safe from any pesticides. From the date of move in, we encountered issues with bugs. The landlord sent someone out to spray and we have still had those same recurring issues. One month down the line, we realized that we were being bitten but wasn't sure what it was because we have never encountered bedbug issues previously. In mid June, we walked into the living room one night and they began crawling from under the carpet and my furniture. Never having issues from any previous landlords, we have now been advised by the current landlord that it is our fault and we need to handle something we never caused.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Jul 2, 2013 69.132.76.123 Offer an Alternative Resolution.

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
SYSTEM May 5, 2014 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.
SYSTEM Jul 5, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 04, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Jul 5, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jun 27, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 03, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2375 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jun 27, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2375.
SYSTEM Jun 27, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jun 27, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jun 27, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jun 27, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jun 24, 2013 Complaint 23-2375 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.