Landlord Complaint Record: #23-2406

Elizabeth Rivas/McGrath Real Estate Services    |    Herndon    ,    Virginia 20170    Landlord Complaint 23-2406


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CASE CLOSED FORCE REQUIRED May 5, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 


REPORT ONLY : This case will not be assigned to an RPA® Agent.
Case Number : 23-2406 Filing Date : Jun 27, 2013
Investigating Agent : N/A (Report Only) Case Disposition : N/A (Report Only)
Complaint Level : Code Landlord Response : N/A (Report Only)

SUPPORTING DETAILS N/A (Report Only)
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jun 30, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Elizabeth Rivas/McGrath Real Estate Services RENTER : Kept Private
Property Name :      
Address : 761-C Monroe Street, Suite 100 Address : Kept Private
City, State - Zip : Herndon, Virginia - 20170. City, State - Zip : Reston, Virginia - 20191.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breach of Agreement
Fair Resolution according to renter :
  1. Home not ready for possesion as stated on the lease. Many repairs needed.

RENTAL DETAILS
Address               :   2423 Ansdel Court
City, State - Zip   :   Reston, Virginia - 20191.

COMPLAINT DETAILS (from renter)

We were to move into this property on May 15 2013. I picked up the keys and they were the wrong set of keys. Rent and deposit were paid. No move in checklist was provided until 5/23. Upon entering the home for inspection it was filthy, powder room toilet on second floor overflowed when flushing, sink would back up, carpet from previous tenant with large dog smelled or urine and wet dog. Upon interaction with McGrath on multiple occasions they finally hired a service to clean the home on 5/27. Their invoice states that the home was in poor condition. They also changed the carpet on the stairs (only) where there was an obvious urine stain (also identified with a UV or blue light) However the entire second floor where urine was also identified was not changed. We called stanley steamer and paid for this out of pocket because we could not stand the odor. Once they finally fixed toilet that overflowed, we began using it and the basement toilet began to flush into the shower. This issue was not addressed until it began to backup into the flooring. Then when repairs for this were initiated the company insinuated we were responsible. Our lease states we will maintain the yard but the yard is in such poor shape the weeds are taller than the trees. We wanted to have a new lease that reflected a move in date of 6/5 when we finally moved into the home but the owner refused stated the home was not ready on 5/15. We did not move our beds to the third level until after we cleaned the carpet and treat the floors daily so that we do not smell odor. The owner had the ducts cleaned which they found that there was a great deal of dust and thick debris affecting the air quality. The owner felt she was doing us a favor but the stinch burned our noses! This has been a nightmare!!! We hired an attorney to help us but they stalled and time passed. We wanted to end the lease and move weeks ago but we were told if we did we would not get our deposit until they found new tenants.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
SYSTEM May 6, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM May 5, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Jul 8, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 07, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Jul 8, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jun 30, 2013 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Jun 30, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 06, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2406 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jun 30, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2406.
SYSTEM Jun 30, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jun 30, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jun 30, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jun 30, 2013 Complaint Accepted by RPA and is pending further processing.