Wexford Lakes Apartments    |    Kristyn Piercefield    |    Columbus    ,    Ohio 43228    Landlord Complaint 23-2412

My boyfriend, Andrew VanGelow had contacted Deann Gibbs at the Wexford Lakes Apartments management office on 06/25/2013 to make them aware that we were concerned about a possible bug infestation. Deann had asked Andrew a few questions, and Andrew had mentioned he had thought they may be bed bugs. Upon further discussion she had told him that they would have an exterminator come to the town house on Thursday, June 27, 2013 and see what was infesting our unit, making the unit inhabitable and that we would be required to pay for any expenses that occurred for the extermination of said bugs. Andrew said that he felt we would not be responsible for the cost due to the fact we had never had them before and she had said some thing to the effect of well they will find a way to charge the cost back to us anyhow. So on Thursday, June 27, 2013, after Andrew had taken the whole day off from work, the exterminator finally showed up around 4:30 pm and had inspected our unit and the unit to our right. The exterminator had confirmed we had bed bugs and said that he would have a checklist for us at the office. Upon returning home from work, Andrew and I had walked to the office to get the checklist and spoke with Deann. Deann had said that they did not have the check list available and that the exterminator would have to fax it to their office and she would give us a copy of it when she received it. She had said that the exterminator had not found any bugs in the unit beside us. I had asked if he had also checked the unit behind us. She told me no as, "They don't travel like that." I asked for documentation stating exactly what she had told me and handed her my written notification. Andrew and I left the office and decided to talk to our neighbor ti the rear of us, Larry, to be courteous and let him know what was going on in fear of him being affected as well. Upon talking to Larry he had stated that he had a bed bug infestation 2 years prior and that he had to live out of boxes like he was moving. He also stated that he was noticing that his dog was itching and he had a few bites but thought they were fleas. I had told him that he may want to say something to the office about it and document what he finds. Andrew and I returned to our unit and I documented our conversation and what went on while being at the office and then called the office to notify them that I had spoken to Larry and knew about his prior infestation. They said they would talk to Larry.