Landlord Complaint Record: #23-2475

Impero Property Management    |    Phoenix    ,    Arizona 85004    Landlord Complaint 23-2475


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CASE CLOSED RESOLVED May 5, 2014


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-2475 Filing Date : Jul 9, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Landlord Aug 7, 2013
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upload Kept Private RPA Mailing Center Jul 12, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Impero Property Management RENTER : Kept Private
Property Name :      
Address : 530 East Mcdowell Rd Suite 107-285 Address : Kept Private
City, State - Zip : Phoenix, Arizona - 85004. City, State - Zip : Phoenix, Arizona - 85044.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Repair issue
Fair Resolution according to renter :
  1. House was un-livable for 8 days Pro-rated rent to $272, this registration fee $38

RENTAL DETAILS
Address               :   5027 E Oneida Street
City, State - Zip   :   Phoenix, Arizona - 85044.

COMPLAINT DETAILS (from renter)

AC unit reported broken on Saturday June 29th in Arizona, average temperature this week is 114 degrees. No response until Monday July 1st at 4:00pm, repair person reports the compressor needs to be replaced. Management company (Troy) says to go to a relative and stay until fixed? No advice on my rights to reimburse hotel cost until after the repair. Me and my 17 year old daughter stayed with a relative and even slept in my car two nights, Then Nick Bucchino the office Manager says oh, to bad you didn't stay in a hotel we can reimburse that. The other costs you incur are just to bad. I should not be forced to pay rent for 8 days the house was unlivable. When I told Nick the $272 was 1/3 the cost of a hotel he became angry, talking over me and shouting to read the law and this is not his problem. When I said his employee told me to go to a relative he said Troy was his best employee and I am lying to try and get something I don't deserve???? Worst Management I have ever spoken to in my entire life.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Aug 8, 2013 67.188.190.132 Offer an Alternative Resolution.

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
SYSTEM May 5, 2014 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.
SYSTEM Aug 7, 2013 New file uploaded by Landlord.
SYSTEM Jul 20, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 19, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Jul 20, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jul 12, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 18, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2475 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jul 12, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2475.
SYSTEM Jul 12, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jul 12, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jul 12, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jul 12, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jul 9, 2013 Complaint 23-2475 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.