Landlord Complaint Record: #23-2483

Lake Whitney Glen    |    Ting Yin    |    Jackson Heights    ,    New York 11372    Landlord Complaint 23-2483


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CASE CLOSED RESOLVED May 5, 2014


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-2483 Filing Date : Jul 11, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jul 12, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Jul 23, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Ting Yin RENTER : Kept Private
Property Name : Lake Whitney Glen      
Address : 35-63 88th Street, Unit 3N Address : Kept Private
City, State - Zip : Jackson Heights, New York - 11372. City, State - Zip : Pittsburgh, Pennsylvania - 15221.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Rental Deposit
Fair Resolution according to renter :
  1. Want my full Rental deposit of $825

RENTAL DETAILS
Address               :   365 Mather Street, Apt # 132
City, State - Zip   :   Hamden, Connecticut - 06514.

COMPLAINT DETAILS (from renter)

My land lady is refusing to give me back my full rental deposit of $825. When I inspected the condo with her, she found no problems. Condo was given to her in a clean condition. After one week she emails me that she will cut some money for NORMAL WEAR and TEAR. The she sends me $500 out of $825. Since last week I have been calling and emailing her but she is not replying to emails or answering her phone. She has not given me any reason how she came up with the figure of $325.

LANDLORD / TENANT RESPONSES (6)
From Date IP Address Response
Renter Aug 5, 2013 173.75.137.63 Yes I accept Ting's resolution
Renter Aug 5, 2013 173.75.137.63 Accept Landlord's Resolution.
Landlord Aug 5, 2013 184.152.41.185 Offer an Alternative Resolution.
Renter Aug 4, 2013 173.75.137.63 I really do not understand why are you mixing the security deposit with the $410 for showing the apartment. You really need to decide what are you deducting the money for. Initially you said the documents...then you came up with wear and tear...and now you are saying you payed me for showing the apartment. I would like to see the receipts for the repairs. I would like to offer you an alternative...pay me an additional $200 and then we can settle this. Rafay
Renter Aug 4, 2013 173.75.137.63 Explain why you can't accept / Offer Alternative Resolution.
Landlord Aug 4, 2013 184.152.41.185 Offer an Alternative Resolution.
Renter Jul 31, 2013 173.75.137.63 I certainly do not agree. She paid me $410 because I introduced new tenants to her condo. I made time out of my work to come and show people her condo, and for which she herself agreed to pay me $410. So this has nothing to do with the security deposit. If she is arguing damages…she needs to bring the receipt of the repairs that she did, that according to CT rental laws. Let me address every issue…what does she mean by smear at the door??...whatever there is that she is talking about had been always there…we cleaned it regularly…and she never pointed this when I inspected the condo with her. It if it is there…it just part of normal wear…she can’t charge me for that. 2. Laundry and refrigerator? Again if I broke something, then you can charge me….you cannot charge me because your refrigerator looks old, which was very old to begin with. 3. Some of my documents have been lost through while I store my belongings in my storage room with his belongings…..Well when I rented the condo. I rented the basement with it. As a courtesy to her…I allowed her to keep her belongings there. Repeatedly after moving I asked her to clean her basement. And she herself cleaned her stuff… If something is lost…I had nothing to do with it. She always had the key and access whenever she wanted…so after 2 years she can’t blame me if she can’t find her documents. 4) He punched several holes on the walls with nails, so he could hang his things…….Well again the nails were there when I moved in…I had pointed it this out to her when I moved in. So they were already there. 5) He put several plastic hook hangers on my kitchen wall. He can hang his things. They are hard to remove….Again I did not put any new hooks. All those hooks were there. I had again pointed her out when I moved in. And I really don’t see how she is having difficulty removing plastic hooks. 6) There shouldn’t be a cabinet being secured on the wall of the bathroom. He should ask for my permission before he can secure a cabinet onto my bathroom’s wall. The wall in the bathroom, where he secured the cabinet, has some dark marks in the area where his cabinet was locked onto…….No the wall was dark before I put it in. There were racks with huge hooks in the bathroom before I moved in. I just placed the cabinet in place of the rack. Dark marks??....i cleaned everything and showed it to her before moving out. She was OK with it then. And it is normal wear. 7) The door to the balcony has been somewhat damaged. It has several scratches due his two period of usage…..what is somewhat damage???....again normal wear and tear….I did not damage the door in anyway. So there is literally nothing…other than normal wear and tear on a very old condo. If she still has issues….I will take her to court. I have already sent out my complaint. According to CT law she will end up paying twice the security deposit and court fees.
Renter Jul 31, 2013 173.75.137.63 Explain why you can't accept / Offer Alternative Resolution.
Landlord Jul 29, 2013 184.152.41.185 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (15)
Agent Date Response
SYSTEM May 5, 2014 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.
SYSTEM Jul 22, 2013 FINAL RESPONSE DEADLINE: A final response deadline has been set for: July 29, 2013 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-2483 is pending final notice and response from landlord.
SYSTEM Jul 22, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Jul 20, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 19, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Jul 20, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jul 12, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 18, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2483 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jul 12, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2483.
SYSTEM Jul 12, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jul 12, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jul 12, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jul 12, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jul 11, 2013 Complaint 23-2483 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.