Landlord Complaint Record: #23-2486

Elizabeth Crane    |    New york    ,    New York 10018    Landlord Complaint 23-2486


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CASE CLOSED FORCE REQUIRED May 5, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-2486 Filing Date : Jul 12, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jul 13, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Elizabeth Crane RENTER : Kept Private
Property Name :      
Address : 21 West 38th Street, 8th Floor Address : Kept Private
City, State - Zip : New york, New York - 10018. City, State - Zip : brooklyn, New York - 11226.
Phone : Kept Private Phone : Kept Private

COMPLAINT : bedbug infestation and charge tenant for the bedbug treatment
Fair Resolution according to renter :
  1. Pay all the fees related to bed bug treatments including $544.38 charged by ABCO examinating Corp on 7/8/13 and any future cost
  2. Make an appointment with the pest control company for the second treatment for my apartment in 1 week
  3. Eradicate bed bugs in 30 days
  4. If the landlord is not agree with 1-3, break the lease and refund me the $1200 deposit
  5. Reimburse my rent 30 days from now to the day the problem is solved

RENTAL DETAILS
Address               :   300 lenox road, 7M
City, State - Zip   :   brooklyn, New York - 11226.

COMPLAINT DETAILS (from renter)

I reported bed bug issue to Rosedale Management Company on June 24th. The management company responded quickly and called the ABCO Examinating Corp to examine my apartment and I was told that all the cost will be on them. ABCO Examinating Corp came on July 1st to spay the apartment. However, I still got bites and caught another bed bug on July 8th. I reported the incidence to Rosedale Management Company on July 9th and requested a second spray of my apartment. By July 12th, I didn't hear anything from either the management company or ABCO Examinating Corp. I got a mail on July 12th from Rosedale Management Company stating that " it is likely that you brought the bedbugs with you when you moved into the apartment. Therefore, you are responsible for the cost of the treatment. I felt uncomfortable about the statement and about the possible accusation by the Rosedale Management Company. It is illegal to charge the tenant for the bed bug treatment cost. Also, the landlord is responsible to eradicate bed bugs in 30 days.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Jul 26, 2013 67.81.29.113 1. 1.Pay all the fees related to bed bug treatments including $544.38 charged by ABCO examinating Corp on 7/8/13 and any future cost related to bed bugs 2.Eradicate bed bugs in 30 days. If not, reimburse my rent 30 days from now to the day the problem is solved 3.If the landlord is not agree with 1 and 2, break the lease and refund me the $1200 deposit
2. 1) I didn't move in until June 10th, which is the day I got the keys 2) The floor is not well sealed 3) Neither me or superintendent found the bed bugs in the dresser. Rather I found bed bugs on the floor and wall. 4) Bed bugs or not: I totally caught 3 bed bugs in my apartment. Two of them were handed to the superintendents, one on June 24th and other one is on July 8th. I was told by superintendents that those two bed bugs were shown to the inspector and the inspector confirmed they are bed bugs. 5) Please check www.nyc.gov for your responsibility ("Your landlord is legally required to get rid of bed bugs in your apartment within 30 days. Your landlord must cover the cost of extermination"). http://www1.nyc.gov/apps/311/allFaqs.htm?requestType=relatedFaq
Explanation: N/A
Renter Jul 26, 2013 67.81.29.113 Offer an Alternative Resolution.
Landlord Jul 19, 2013 71.249.199.14 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
SYSTEM May 5, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Jul 21, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 20, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Jul 21, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jul 13, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 19, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2486 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jul 13, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2486.
SYSTEM Jul 13, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jul 13, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jul 13, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jul 13, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jul 12, 2013 Complaint 23-2486 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.