Landlord Complaint Record: #23-2534

Lakes of Westdale    |    Jackie Montgomery    |    Reynoldsburg    ,    Ohio 43068    Landlord Complaint 23-2534


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CASE CLOSED MEDIATION REFUSED May 5, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 23-2534 Filing Date : Jul 19, 2013
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jul 21, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Jackie Montgomery RENTER : Kept Private
Property Name : Lakes of Westdale      
Address : 6950-a americana parkway Address : Kept Private
City, State - Zip : Reynoldsburg, Ohio - 43068. City, State - Zip : Galloway, Ohio - 43119.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. Lease Break

RENTAL DETAILS
Address               :   1024 LAKESHIRE DR
City, State - Zip   :   GALLOWAY, OH - 43119 8645.

COMPLAINT DETAILS (from renter)

I have lived here since 3/29/2013 a few weeks after i moved in i started seeing bed bugs i thought it had came from a couch i bought so i contacted the company i bought it from and they refunded my money and paid the extermination cost after that i was still seeing them they have been out a 3rd time to spray, well now we still see them in cabinets and the rental office told me they don't travel and they do and i just found out that our entire building has them and has had them for a while now and now i do not believe they had came from my couch i had been asking them from the beginning if they was here when i moved in and they told me NO but my apartment had been empty since November 2012, and my neighbor thought they were coach roaches they have been trying to treat. I just want to break my lease and it id going to cost me close to 2000 dollars this is ridiculous.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Jul 27, 2013 75.180.31.3 I understand there are trying to resolve the issue but nothing is getting done the bed bugs are only going to come back because they found that both of my neighbors have them and yes they are being sprayed but they have had them for a while, and the reasons i want to break my lease there is nothing getting done also i have complained about the parking so many times and nothing has changed, i have complained about the apartment since i moved in the apartment was nasty i cleaned it my self and the toilet had yet to be fixed the carpet just got cleaned and they tried to tell me it was clean before we moved in and i have all the pictures to prove that the apartment was not clean when we moved in. and the manager at oakwood management told me it is too much of a headache to have assigned parking. I have not lived in peace since i lived here i just want to be out of here and I feel bed bugs issue should be grounds to break my lease when i have new furniture i can not bring because I feel like they are going to come back.
Renter Jul 27, 2013 75.180.31.3 Explain why you can't accept / Offer Alternative Resolution.
Landlord Jul 26, 2013 208.255.58.200 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (9)
Agent Date Response
SYSTEM May 5, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Jul 21, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 27, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2534 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jul 21, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2534.
SYSTEM Jul 21, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jul 21, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jul 21, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jul 21, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jul 19, 2013 Complaint 23-2534 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.