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CASE CLOSED |
FORCE REQUIRED |
Oct 25, 2013 |
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RENTAL DETAILS |
Address : 13649 legacy circle , apt a
City, State - Zip : Herndon, Virginia - 20171. |
COMPLAINT DETAILS (from renter) |
Serveral complaints on air conditioning not working but no proper response from apartment management.
In past two occasion , management was not able to provide premenant solution and importantly my 6 week infant at home was getting dehydrated due to high temperatures outside.
I would suggest to pull up all the call records and voice messages left in apartment emergency line. I my also get the medical records from doctor office on my child problem due to dehyration.
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INVESTIGATING AGENT - REMARKS (12) |
Agent |
Date |
Response |
SYSTEM |
Oct 25, 2013 |
FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition. |
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SYSTEM |
Jul 31, 2013 |
FINAL RESPONSE DEADLINE: A final response deadline has been set for: August 07, 2013
by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-2540 is pending final notice and response from landlord. |
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SYSTEM |
Jul 31, 2013 |
2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice) |
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SYSTEM |
Jul 29, 2013 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 28, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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SYSTEM |
Jul 29, 2013 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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SYSTEM |
Jul 21, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 27, 2013
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2540 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Jul 21, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2540. |
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SYSTEM |
Jul 21, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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SYSTEM |
Jul 21, 2013 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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SYSTEM |
Jul 21, 2013 |
EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant. |
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SYSTEM |
Jul 21, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Jul 20, 2013 |
Complaint 23-2540 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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