Landlord Complaint Record: #23-2550

Prodigy Properties/Mt. Washington Pointe    |    Sarah Stagge    |    Cincinnati    ,    Ohio 45213    Landlord Complaint 23-2550


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CASE CLOSED MEDIATION REFUSED May 5, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 23-2550 Filing Date : Jul 22, 2013
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Jul 25, 2013
Kelsey's little brother, Cody Debord's hives.
upload Kept Private Renter Jul 25, 2013
bed bug trap, before the newest bed bug was found. (so before July 24, 2013)
upload Kept Private Renter Jul 25, 2013
most recent bed bug found on edge of glue trap, yesterday, July 24, 2013.
upload Kept Private Renter Jul 25, 2013
dead bed bug found outside of one of Kelsey's traps around her bed. July 21, 2013.
upload Kept Private Renter Jul 25, 2013
Some of Kelsey's most recent bites. Weeks after treatment.
upload Kept Private Renter Jul 25, 2013
Kelsey's boyfriend's bites, first case in May 2013.
upload Kept Private Renter Jul 25, 2013
Kelsey's boyfriend's bites, first case in May 2013.
upload Kept Private Renter Jul 25, 2013
these were the first bed bugs that were caught by Kelsey and her brother. NOT by the glue traps.
upload Kept Private Renter Jul 22, 2013
This is what the baseboard heater in Kelsey's room looked like upon moving in. Almost as if the previous tenant was looking for something.
upload Kept Private Renter Jul 22, 2013
This is what the baseboard heater in Kelsey's room looked like upon moving in. Almost as if the previous tenant was looking for something.
upload Kept Private Renter Jul 22, 2013
This is what the baseboard heater in Kelsey's room looked like upon moving in. Almost as if the previous tenant was looking for something.
upload Kept Private RPA Mailing Center Jul 24, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Sarah Stagge RENTER : Kept Private
Property Name : Prodigy Properties/Mt. Washington Pointe      
Address : 5254 Ridge Ave., Ste. 1 Address : Kept Private
City, State - Zip : Cincinnati, Ohio - 45213. City, State - Zip : Cincinnati, Ohio - 45230.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Recurring Bed Bug Problem.
Fair Resolution according to renter :
  1. Break lease with no penalty, refund $200 deposit, no lies to future landlord, reimburse for troubles sdfkjds

RENTAL DETAILS
Address               :   1825 SUTTON AVE APT 15
City, State - Zip   :   CINCINNATI, OH - 45230 1823.

COMPLAINT DETAILS (from renter)

I have written out an 11 page timeline of time at Mt. Washington Pointe, but to summarize: moved in on 3-28-2013. Within the first month, Kelsey is the only one in the apartment waking up with bites, not itchy. Exterminator inspects for signs of bed bugs, says there are no signs of bed bugs in Kelsey's furniture, dismisses bites as spider bites. By May, Kelsey's boyfriend has been bitten. By June, Kelsey's little brother has been bitten. Both have SEVERE allergic reactions. Boyfriend's bites are itchy and grow to be approx. 6 inches in diameter EACH. Brother's bites cause him to break out in hives, scratches so hard, welts open and bleed. (Photos available.) Exterminator's next (monthly) inspection - looks in Kelsey's furniture, again says the problem is not bed bugs. Five days before exterminator's NEXT inspection, Kelsey and Michele see him parked outside of THEIR building, appearing to prepare for a treatment considering he is not due back for five days, although Sarah Stagge later claims Kelsey is the only one in building with complaints. 6-18-13 Kelsey requests to Sarah to have apt. treated. A week later, Kelsey finds bed bug shell on sheet in living room. The next day Kelsey finds a dead bed bug on dryer in laundry room (first floor) before she even does her laundry. Kelsey lives on 3rd floor. Sarah has no reply to this, except that she had Cincinnati Coin Laundry inspect the equipment. Kelsey believes others in the building did their laundry and that's how bed bug got there. A few days later, Kelsey and brother find shells, eggs, and live bugs in recliner that is next to a wall and catch them. Sarah does not "get ahold of" exterminator until 7-1-13. Treatment scheduled 7-8-13. Kelsey sleeps in car and Michele sleeps in bathtub between 7-2-13 & 7-7-13. Treatment performed 7-8-13. Today is 7-22-13, STILL SEEING BED BUGS. ADULTS THAT SHOULD HAVE DIED W/TREATMENT. Although Sarah said there was never a prob w/bed bugs in apt., there have been 3 OTHER cases besides ours in 2 other buildings. Other tenants willing to file complaint. Never had bed bugs before!!

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Jul 31, 2013 66.117.248.114 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (23)
Agent Date Response
SYSTEM May 6, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM May 5, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Aug 1, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 31, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Aug 1, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jul 25, 2013 New image uploaded by Tenant.
SYSTEM Jul 25, 2013 New image uploaded by Tenant.
SYSTEM Jul 25, 2013 New image uploaded by Tenant.
SYSTEM Jul 25, 2013 New image uploaded by Tenant.
SYSTEM Jul 25, 2013 New image uploaded by Tenant.
SYSTEM Jul 25, 2013 New image uploaded by Tenant.
SYSTEM Jul 25, 2013 New image uploaded by Tenant.
SYSTEM Jul 25, 2013 New image uploaded by Tenant.
SYSTEM Jul 24, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 30, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2550 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jul 24, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2550.
SYSTEM Jul 24, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jul 24, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jul 24, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jul 24, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jul 22, 2013 New image uploaded by Tenant.
SYSTEM Jul 22, 2013 New image uploaded by Tenant.
SYSTEM Jul 22, 2013 New image uploaded by Tenant.
SYSTEM Jul 22, 2013 Complaint 23-2550 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.