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CASE CLOSED |
MEDIATION REFUSED |
May 5, 2014 |
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RENTAL DETAILS |
Address : 7364 Lee Hwy Apt 203
City, State - Zip : Falls Church , Virginia - 22046. |
COMPLAINT DETAILS (from renter) |
My husband and I moved in to the condo on May 1st 2013. On July 23rd 2013 I noticed few bed bugs under and on our bedroom bed. Pest control inspection concluded that the condo is severely infected with bed bugs. The pest control worker also strongly believes that based on the extend of the infection the bed bugs have been in the condo prior to our moving in day (I will provide a written documents stating that). When I contacted Sonnet Lee (POA of Hong Zhang), she informed that she has no authority to cover expenses involved in the treatment and that I am held responsible for it. I cannot disagree more as the place was not in a habitable condition when we signed the lease agreement. Based on that, I believe we should be reimbursed for the treatment cost as well as replacement of the furniture we had to threw away (couch and all bedroom furniture).
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INVESTIGATING AGENT - REMARKS (12) |
Agent |
Date |
Response |
SYSTEM |
May 6, 2014 |
OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days. |
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SYSTEM |
May 5, 2014 |
REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed. |
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SYSTEM |
Jul 27, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 02, 2013
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2576 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Jul 27, 2013 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Sonnet Lee, POA of Hong Zhang
504 Gibson Drive SW Vienna, Virginia 22180
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42013942 |
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SYSTEM |
Jul 27, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2576. |
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SYSTEM |
Jul 27, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
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SYSTEM |
Jul 27, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Jul 25, 2013 |
The RPA server has sent an initial email complaint notice to Sonnet Lee, POA of Hong Zhang 23-2576 concerning the Complaint filed by the tenant: Bed bugs infection. The email address was provided by the tenant at the time of filing. |
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SYSTEM |
Jul 25, 2013 |
An email confirmation was sent to the tenant at 07-25-2013. The email included a confirmation of the complaint filing, case number, and pin. |
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SYSTEM |
Jul 25, 2013 |
CONFIRMATION OF COMPLAINT: A complaint about Bed bugs infection has been filed pertaining to 23-2576 or Sonnet Lee, POA of Hong Zhang located in Vienna, Virginia 22180. Case is pending mailing confirmation. |
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SYSTEM |
Jul 25, 2013 |
Complaint 23-2576 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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