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CASE CLOSED |
FORCE REQUIRED |
Sep 27, 2013 |
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RENTAL DETAILS |
Address : 27275 GATEWAY DR N APT 107
City, State - Zip : FARMINGTN HLS, MI - 48334 4925. |
COMPLAINT DETAILS (from renter) |
Myself Maharshi Luhana and my wife Katherine Luhana have moved in November 2011, 1) Since day one cabinets, drawers, safety net have been broken. Dish washer never worked. I have reported this at least 6-7 times and my wife reported at least 10 times (in person, verbally, in writing).2) Laundry appliances which are subcontracted do not work properly. For 4 times we had to take wet clothes out of the stopped/ malfunctioned washer and drier and take to laundry shop. This wasted time, caused unnecessary manual labor and huge inconvenience. 3) We have complained about neighbor-hood incidences to local police stations numerous times. Which are as follows:
A) Three incidences of someone banging the door or trying to breaking in between 2.30 and 3.00 in the morning. We had to call cops on all the occasions. B) Kids playing outside our porch broke our garden setup twice. C) Some resident in our building calling prostitute in the laundry room and having sex on the drier machine. I warned him both the times. D) Upstairs neighbors playing very loud music and using exercise equipment. We requested many times to keep it low and complained in the office about it too. The most traumatic experience I had while living here and with the personnel at apartment office is as follows:
On 04/30/1985 When we came home after my birthday celebration whole kitchen was flooded with Soapy water and Urine like smell. The water rushed in the living room carpet. I called emergency number right away. The maintenance person arrived after 23 minutes. I requested him to stop the main water line to stop the water flowing.
He asked me to first move the boxes in my kitchen (which were wet and broken) and clean the water on the kitchen floor so he can check it what went wrong.
I complained about it to the then new manager Mr. Boyd Morrison. He told me he will have to inspect my apartment before anything can be done. He visited my apartment and told me clean every thing or else they will evict me. I told him he can come back in 20 minutes and every thing will be cleaned. He did not come back same day. Instead he sent the same maintenance person, who said apartment and kitchen looks satisfactory and he can tighten the pipes to avoid further leakage. I requested him to inspect the carpets and help us dry it or call the professionals to do it. He agreed, but this was never done. Since April I am continuously visiting office to get this issues solved and all other things repaired.
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INVESTIGATING AGENT - REMARKS (19) |
Agent |
Date |
Response |
SYSTEM |
Sep 28, 2013 |
OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days. |
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SYSTEM |
Sep 27, 2013 |
FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition. |
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SYSTEM |
Aug 15, 2013 |
Landlord Third response dead-line has been set for: August 22, 2013
. This is the landlord / manager's last opportunity to respond to complaint case: 23-2580 . |
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SYSTEM |
Aug 15, 2013 |
FINAL MAIL CONFIRMATION: The landlord has previously been provided with multiple written notices and deadlines to respond to this complaint. The landlord has failed to respond to all written notices sent by the RPA. This is a last and final (3rd Notice) in hopes the landlord will act responsibly and respond to the complaint filed by the tenant. The 3rd and final notice are in route and expected to arrive within 3 days. (FINAL OPPORTUNITY) |
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SYSTEM |
Aug 15, 2013 |
FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline. |
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SYSTEM |
Aug 5, 2013 |
FINAL RESPONSE DEADLINE: A final response deadline has been set for: August 12, 2013
by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-2580 is pending final notice and response from landlord. |
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SYSTEM |
Aug 5, 2013 |
2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice) |
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SYSTEM |
Aug 3, 2013 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: August 02, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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SYSTEM |
Aug 3, 2013 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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SYSTEM |
Jul 26, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 01, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2580 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Jul 26, 2013 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
THE RETREAT OF FARMINGTON HILLS AND PREVIOUS LANDLORD MADISON APARTMENTS
27517 GATEWAY DRIVE EAST FARMINGTON HILLS, Michigan 48334
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42014731 |
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SYSTEM |
Jul 26, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2580. |
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SYSTEM |
Jul 26, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
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SYSTEM |
Jul 26, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter |
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SYSTEM |
Jul 26, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Jul 26, 2013 |
This is from tenant.
I Maharshi Luhana and my wife Katherine Luhana have moved in November 2011,
1) Since day one cabinets, drawers, safety net have been broken. Dish washer never worked. I have reported this at least 6-7 times and my wife reported at least 10 times (in person, verbally, in writing).
2) Laundry appliances which are subcontracted do not work properly. For 4 times we had to take wet clothes out of the stopped/ malfunctioned washer and drier and take to laundry shop. This wasted time, caused unnecessary manual labor and huge inconvenience.
3) We have complained about neighbor-hood incidences to local police stations numerous times. Which are as follows:
A) Three incidences of someone banging the door or trying to breaking in between 2.30 and 3.00 in the morning. We had to call cops on all the occasions.
B) Kids playing outside our porch broke our garden setup twice.
C) Some resident in our building calling prostitute in the laundry room and having sex on the drier machine. I warned him both the times.
D) Upstairs neighbors playing very loud music and using exercise equipment. We requested many times to keep it low and complained in the office about it too. The most traumatic experience I had while living here and with the personnel at apartment office is as follows:
On 04/30/1985 when we came home after my birthday celebration whole kitchen was flooded with Soapy water and Urine like smell. The water rushed in the living room carpet. I called emergency number right away. The maintenance person arrived after 23 minutes. I requested him to stop the main water line to stop the water flowing.
He asked me to first move the boxes in my kitchen (which were wet and broken) and clean the water on the kitchen floor so he can check it what went wrong.
I complained about it to the then new manager Mr. Boyd Morrison. He told me he will have to inspect my apartment before anything can be done. He visited my apartment and told me clean everything or else they will evict me. I told him he can come back in 20 minutes and everything will be cleaned. He did not come back same day. Instead he sent the same maintenance person, who said apartment and kitchen looks satisfactory and he can tighten the pipes to avoid further leakage.
I informed him that I already replaced the part of pipe which was rotten and bulged out because of too much pressure from upstairs neighbors’ drainage trouble.
I requested him to inspect the carpets and help us dry it or call the professionals to do it. He agreed, but this was never done. Since April I am continuously visiting office to get these issues solved and all other things repaired.
The current staff seemed nice and cooperative. But in two days I found out those were just sweet words. Current Landlord has bought some other property and our Manager is busy there most of the times. They wanted to visit my apartment to say if they can provide me any compensation.
Monday July 22nd 2013 I had appointment with regional manager at 7.30. As per me she never showed up for appointment and she is saying that she knocked the door and I did not open. I was sitting next to the door from 7.00 to 9.45 in the morning. She did not put a note if she came. This is highly unprofessional.
Wednesday July 24th our local leasing manager visited my apartment. She took one picture and informed me that she can communicate with her regional manager and ask her to tell me how much compensation can be given, but it will take at least 2 weeks.
Friday July 26th regional manager called to inform me at most they can give me 100 $ which is more than fair.
I have chosen to file a complaint in court if my demands are not fulfilled in a civilized and ethical way. |
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SYSTEM |
Jul 26, 2013 |
An email confirmation was sent to the tenant at 07-26-2013. The email included a confirmation of the complaint filing, case number, and pin. |
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SYSTEM |
Jul 26, 2013 |
CONFIRMATION OF COMPLAINT: A complaint about REPAIR ISSUES, NEIGHBORHOOD ISSUES, VANDALISM, FAILURE TO ACT ON COMPLAINTS has been filed pertaining to 23-2580 or THE RETREAT OF FARMINGTON HILLS AND PREVIOUS LANDLORD MADISON APARTMENTS located in FARMINGTON HILLS, Michigan 48334. Case is pending mailing confirmation. |
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SYSTEM |
Jul 26, 2013 |
Complaint 23-2580 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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