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CASE CLOSED |
CASE DROPPED |
Nov 18, 2013 |
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RENTAL DETAILS |
Address : 2808 Aglen St
City, State - Zip : Roseville, Minnesota - 55113. |
COMPLAINT DETAILS (from renter) |
We have had initial problems with our landlords providing the property in a suboptimal state (with carpeting and paint was in need of imminent replacement in certain rooms and lack of thorough cleaning) as well as frequent reluctance or accusatory behavior when repair issues came up thereafter. At the initial rental, Mr. Upadhyaya verbally acknowledged many defects of their property (as well as assuring us of our nonliability for those preexisting) but never provided us formal documentation of those things despite our repeated verbal request. We are scheduled to move out on 7/31/2013. We requested a walk-through to which they agreed on 7/27 (today). They came, but literally refused to speak with us upon entering (and told us that they were under no obligation to speak with us) or to discuss our main concern (that the wear and tear related to our 2 year occupancy) not be used to justify repair of many, preexisting faults with a house that was only in fair condition at the outset. They took pictures of new and old issues, and walked throughout the house without permission, despite our repeated requests that we have the opportunity to discuss things during the walk-through. We felt this behavior was highly inappropriate since we have paid rent early, and done many things that the landlords did not do for us (ie. clean the house thoroughly, carpet cleaning, purchasing rugs and fixtures, and maintain a home shield warranty contract after their accusatory behavior regarding minor repairs). There has been a tense relationship over repair issues on and off for two years. More recently, dysfunctional sump pump has created swamp conditions in the yard that has rendered it unusuable for the last three months. Our main concern is the behavior of the landlords is inconsistent with a scheduled walkthrough, and suggestive that intend to claim more of the $2195 security deposit than is appropriate. A supervised walk-through (landlord-tenant conversation) ideally with an independent party present might ensure a more constructive and fair interaction, ideally before the last date of tenancy.
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INVESTIGATING AGENT - REMARKS (18) |
Agent |
Date |
Response |
SYSTEM |
Nov 18, 2013 |
CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped. |
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SYSTEM |
Nov 18, 2013 |
The tenant has closed this case. The RPA will no longer be accepting responses to this complaint. |
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SYSTEM |
Nov 13, 2013 |
An email confirmation was sent to the tenant at 11-13-2013 04:58:03. The email included a confirmation of the complaint filing, case number, and pin. |
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SYSTEM |
Aug 6, 2013 |
FINAL RESPONSE DEADLINE: A final response deadline has been set for: August 13, 2013
by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-2585 is pending final notice and response from landlord. |
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SYSTEM |
Aug 6, 2013 |
2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice) |
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SYSTEM |
Aug 4, 2013 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: August 03, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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SYSTEM |
Aug 4, 2013 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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SYSTEM |
Jul 27, 2013 |
New image uploaded by Tenant. |
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SYSTEM |
Jul 27, 2013 |
New image uploaded by Tenant. |
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SYSTEM |
Jul 27, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 02, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2585 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Jul 27, 2013 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Kamala Upadhyaya and Pramod Upadhyaya
486 Owasso Hills Dr Roseville, Minnesota 55113
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: |
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SYSTEM |
Jul 27, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2585. |
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SYSTEM |
Jul 27, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
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SYSTEM |
Jul 27, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Jul 27, 2013 |
An email confirmation was sent to the tenant at 07-27-2013. The email included a confirmation of the complaint filing, case number, and pin. |
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SYSTEM |
Jul 27, 2013 |
CONFIRMATION OF COMPLAINT: A complaint about walk-through with inappropriate behavior, deposit concerns has been filed pertaining to 23-2585 or Kamala Upadhyaya and Pramod Upadhyaya located in Roseville, Minnesota 55113. Case is pending mailing confirmation. |
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SYSTEM |
Jul 27, 2013 |
Complaint 23-2585 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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