Landlord Complaint Record: #23-2590

137 e 29th and 146 e 25th    |    Beach Lane Management    |    White Plains    ,    New York 10602    Landlord Complaint 23-2590


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CASE CLOSED FORCE REQUIRED Oct 25, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-2590 Filing Date : Jul 29, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jul 30, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Beach Lane Management RENTER : Kept Private
Property Name : 137 e 29th and 146 e 25th      
Address : PO Box 5117 Address : Kept Private
City, State - Zip : White Plains, New York - 10602. City, State - Zip : New York, New York - 10016.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed bugs
Fair Resolution according to renter :
  1. Landlord will pay for environmental exterminator to immediately determine extent of infestation
  2. Landlord will pay for extermination of entire infestation using instant freeze techniques
  3. Landlord will pay for and send all clothing, bedding and cloth materials in apartment for dry cleaning and washing
  4. Landlord will reimburse for RPA fees
  5. If necessary, landlord will pay for tenants to sleep in hotel if infestation requires multiple days extermination

RENTAL DETAILS
Address               :   137 E 29th St, Apt 2C
City, State - Zip   :   New York, New York - 10016.

COMPLAINT DETAILS (from renter)

I discovered my first bed bug on July 28th, 2013 after experiencing bites for a few weeks. I have not had bed bugs before and am unaware if there are other tenants in the building who have experienced them. Because the management company is responsible for providing a hospitable living situation for tenants, I expect Beach Lane Management to hire and pay for an exterminator to come to my apartment and fumigate, as well as pay for all dry cleaning and washing for my and my roommates cloth items. Because pesticides have been shown to be less effective in killing bed bugs and are also harmful to tenants, it is my preference to use a company that employs Instant Freeze techniques instead of chemicals.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Aug 7, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: August 06, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Aug 7, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jul 30, 2013 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Jul 30, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 05, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2590 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jul 30, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Beach Lane Management
PO Box 5117
White Plains, New York 10602

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42015764
SYSTEM Jul 30, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2590.
SYSTEM Jul 30, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Jul 30, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jul 29, 2013 An email confirmation was sent to the tenant at 07-29-2013. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Jul 29, 2013 An email confirmation was sent to the tenant at 07-29-2013. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Jul 29, 2013 CONFIRMATION OF COMPLAINT: A complaint about Bed bugs has been filed pertaining to 23-2590 or Beach Lane Management located in White Plains, New York 10602. Case is pending mailing confirmation.
SYSTEM Jul 29, 2013 Complaint 23-2590 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.