Landlord Complaint Record: #23-2607

Summit properties bbl    |    Big bear lake    ,    California 92315    Landlord Complaint 23-2607


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CASE CLOSED FORCE REQUIRED Oct 25, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-2607 Filing Date : Jul 30, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Aug 3, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Aug 13, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Summit properties bbl RENTER : Kept Private
Property Name :      
Address : 41348 big bear blvd suite 4 Address : Kept Private
City, State - Zip : Big bear lake, California - 92315. City, State - Zip : Big bear city, California - 92314.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Failure to comply with lease: 46227 serpentine
Fair Resolution according to renter :
  1. Release tenants from lease agreement without consequence as of July 31, 2013.

RENTAL DETAILS
Address               :   46227 serpentine
City, State - Zip   :   Big bear city, California - 92314.

COMPLAINT DETAILS (from renter)

The owner of the property accessed the basement of the home for personal storage. The home was rented as is without any amendment stating that the basement was not included in the rent. We tried to remedy the situation by offering funds for a local storage unit for their property, however the owner refused and proceeded to call a locksmith in order to gain access into the basement. The landlord argues that the basement was not Included in the home however, The keys for the garage the main home and the basement were all different keys and all three keys were given to us upon move in and there is no evidence to support landlords claim otherwise. We pay rent for the entire home and should have exclusive access to entire home.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Aug 13, 2013 FINAL RESPONSE DEADLINE: A final response deadline has been set for: August 20, 2013 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-2607 is pending final notice and response from landlord.
SYSTEM Aug 13, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Aug 11, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: August 10, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Aug 11, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Aug 3, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 09, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2607 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Aug 3, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Summit properties bbl
41348 big bear blvd suite 4
Big bear lake, California 92315

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42016940
SYSTEM Aug 3, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2607.
SYSTEM Aug 3, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Aug 3, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jul 30, 2013 The RPA server has sent an initial email complaint notice to Summit properties bbl 23-2607 concerning the Complaint filed by the tenant: Failure to comply with lease: 46227 serpentine. The email address was provided by the tenant at the time of filing.
SYSTEM Jul 30, 2013 An email confirmation was sent to the tenant at 07-30-2013. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Jul 30, 2013 CONFIRMATION OF COMPLAINT: A complaint about Failure to comply with lease: 46227 serpentine has been filed pertaining to 23-2607 or Summit properties bbl located in Big bear lake, California 92315. Case is pending mailing confirmation.
SYSTEM Jul 30, 2013 Complaint 23-2607 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.