Landlord Complaint Record: #23-2645

WestFair Apartments    |    Ana Virgeu    |    Bakersfield    ,    California 93304    Landlord Complaint 23-2645


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CASE CLOSED FORCE REQUIRED Oct 25, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-2645 Filing Date : Aug 5, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Aug 6, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Ana Virgeu RENTER : Kept Private
Property Name : WestFair Apartments      
Address : 2421 Planz Road apartment # 7 Address : Kept Private
City, State - Zip : Bakersfield, California - 93304. City, State - Zip : Bakersfield, California - 93304.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Owner and Manager ignoring tenants with bedbugs which was already there
Fair Resolution according to renter :
  1. Reinburse tenants 45% of Rent for Months Lived in Apartment with BedBug Problem
  2. Refund of Full Deposit
  3. Reimbursement for Furniture REPLACEMENT Costs
  4. FIX BEDBUG PROBLEM PRIOR of Tenants Moving
  5. Pay Relocation Costs for Tenants to Relocate

RENTAL DETAILS
Address               :   2421 PLANZ RD APT 5
City, State - Zip   :   BAKERSFIELD, CA - 93304 5945.

COMPLAINT DETAILS (from renter)

When we first moved into the apartment complex, kids began getting bit by bugs. We coudn't narrow the problem. Child was taken to doctors and missed several weeks of school . When we finally found the infestation growing and seen the actual BEDBUGS we notified Apartment management. They told us it was our fault but then said they would take care of it. They hired an exterminator working under the table illegally and that did a lousy job and never returned for the second spraying. we have made many complaints via phone and in writing. The management and actual OWNER now ignoring our phone calls and not fixing anything. My 6month old baby is still getting bit to this day. We had to replace everything and need help. I was attacked in the parking lot by my next door neighbor (close friend of management) and when I reported it to the OWNER, he suggested maybe we should move. We do NOT want to Take this BEDBUG problem with us NOR DO WE WANT TO BE HARRASSED LIVING HERE. We do not want problems, we just want justice . WE DO WANT TO MOVE ,,AFTER we are sure we are bed bug free.We have been taking pictures and VIDEO of everything I am Complaining about. I have already contacted invironmental health and Argicultural Dept of my city.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Aug 14, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: August 13, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Aug 14, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Aug 6, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 12, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2645 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Aug 6, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Ana Virgeu
2421 Planz Road apartment # 7
Bakersfield, California 93304

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42022602
SYSTEM Aug 6, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2645.
SYSTEM Aug 6, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Aug 6, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Aug 5, 2013 An email confirmation was sent to the tenant at 08-05-2013. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 5, 2013 CONFIRMATION OF COMPLAINT: A complaint about Owner and Manager ignoring tenants with bedbugs which was already there has been filed pertaining to 23-2645 or Ana Virgeu located in Bakersfield, California 93304. Case is pending mailing confirmation.
SYSTEM Aug 5, 2013 Complaint 23-2645 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.