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CASE CLOSED |
RESOLVED |
Aug 12, 2013 |
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RENTAL DETAILS |
Address : 549 KOLPING AVE
City, State - Zip : DAYTON, OH - 45410 2806. |
COMPLAINT DETAILS (from renter) |
I called Monday 7/29/13 and asked about seeing this property, they said to fill out an application. Applied, waited a day to see if the company would call me. They didn't so I called back & was told that I needed income verification. I faxed that over to them on Tues. 7/30/13 and waited another half day for them to call. No call. I called back; they found my papers and said I was approved. Should NOT have to keep calling to check on status of application... Saw the house on Wed. 7/31/13, decided it would be okay, went ahead and put down deposit. Saw another for rent by same company, went and looked at it Thurs. 8/1/13, wasn't sure about that one. Asked them on the same day if we could get deposit back, as no lease had been signed. Said it was non-refundable.Called them back later on and decided to stay with current house; also asked what the next step was; I was told that I had to sign the lease. Went to sign lease on Mon. 8/5/13; was told I should have called first because they needed time to prepare all documents. Left, but called an hour later and no one answered the phone & even after 10 rings no voicemail to leave a message. Called an hour after that to set up an appointment & desk clerk said I needed to have utilities turned on first. At no time during the showings of the house or any phone calls was I told that utils. needed to be turned on before signing a lease & I'm not sure how I can do that when I technically have no right to the property as I have no lease & no key. I feel that since the beginning I have been getting the runaround from this company and am no longer interested in working with them.
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INVESTIGATING AGENT - REMARKS (12) |
Agent |
Date |
Response |
SYSTEM |
Aug 13, 2013 |
OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days. |
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SYSTEM |
Aug 12, 2013 |
CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed. |
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SYSTEM |
Aug 12, 2013 |
The tenant has closed this case. The RPA will no longer be accepting responses to this complaint. |
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SYSTEM |
Aug 6, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 12, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2655 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Aug 6, 2013 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Gary Whitaker
200 Central Ave #3 Dayton, Ohio 45405
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42022982 |
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SYSTEM |
Aug 6, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2655. |
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SYSTEM |
Aug 6, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
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SYSTEM |
Aug 6, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Aug 5, 2013 |
An email confirmation was sent to the tenant at 08-05-2013. The email included a confirmation of the complaint filing, case number, and pin. |
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SYSTEM |
Aug 5, 2013 |
CONFIRMATION OF COMPLAINT: A complaint about Security Deposit refund has been filed pertaining to 23-2655 or Gary Whitaker located in Dayton, Ohio 45405. Case is pending mailing confirmation. |
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SYSTEM |
Aug 5, 2013 |
Complaint 23-2655 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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