Landlord Complaint Record: #23-2677

Waverlywood Apartments/Morgan Communities    |    Stacey OHara    |    Pittsford    ,    New York 14534    Landlord Complaint 23-2677


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CASE CLOSED RESOLVED May 5, 2014


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-2677 Filing Date : Aug 9, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Aug 12, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Stacey OHara RENTER : Kept Private
Property Name : Waverlywood Apartments/Morgan Communities      
Address : Po Box 1540 Address : Kept Private
City, State - Zip : Pittsford, New York - 14534. City, State - Zip : Webster, New York - 14580.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Harassment Over Noise Due to Floor
Fair Resolution according to renter :
  1. Resolution would be to repair the floor or stop harassment from not only downstairs neighbor but also management.

RENTAL DETAILS
Address               :   114 Deerhurst ln Apt 12
City, State - Zip   :   Webster, New York - 14580.

COMPLAINT DETAILS (from renter)

I have received multiple notices from management about noise complaints and running in my apartment that come from the neighbor who lives below. This neighbor has repeatedly harassed both the adults and child living in my household through yelling out of her window and the use of profane language that has been specifically directed at the three year old child. The floors in this apartment are extremely thin and everyone who lives here tiptoes (this includes the three year old) around all day and even leaves the home so that they can feel normal. If the three year old forgets that she is a child and actually moves to, say go to the bathroom, the neighbor slams the ceiling with a broom. We live in terror of irritating her as she is consistently confrontational and ruthlessly rude and vindictive. She has even confronted guests and has gone above and beyond to make up complaints about things that do not happen. We cannot even live normal lives because of her and we are not the first people to live above her that she has done this to. Therefore the only thing that I could think could be causing this is the fact that even a cup with water set on the floor creates creaking and the fact that there are soft spots so great in the floor that my wife has tripped several times on the board in front of the one that is sagging. Specifically near the bedroom.


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Aug 19, 2013 74.39.174.92 Offer an Alternative Resolution.


INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
SYSTEM May 5, 2014 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.

SYSTEM Aug 20, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: August 19, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Aug 20, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Aug 12, 2013 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Aug 12, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 18, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2677 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Aug 12, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Stacey OHara
Po Box 1540
Pittsford, New York 14534

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42025448

SYSTEM Aug 12, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2677.

SYSTEM Aug 12, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Aug 12, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Aug 9, 2013 An email confirmation was sent to the tenant at 08-09-2013. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Aug 9, 2013 CONFIRMATION OF COMPLAINT: A complaint about Harassment Over Noise Due to Floor has been filed pertaining to 23-2677 or Stacey OHara located in Pittsford , New York 14534. Case is pending mailing confirmation.

SYSTEM Aug 9, 2013 Complaint 23-2677 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.