Landlord Complaint Record: #23-2684

Debra VanNotti    |    Phoenix    ,    Arizona 85028    Landlord Complaint 23-2684


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CASE CLOSED MEDIATION REFUSED May 5, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 23-2684 Filing Date : Aug 9, 2013
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Aug 9, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Debra VanNotti RENTER : Kept Private
Property Name :      
Address : 3040 e shea blvd Address : Kept Private
City, State - Zip : Phoenix, Arizona - 85028. City, State - Zip : phoenix, Arizona - 85028.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed bug liability dispute
Fair Resolution according to renter :
  1. Full coverage of Bed Bug extermination

RENTAL DETAILS
Address               :   3040 e shea blvd apt 2189
City, State - Zip   :   phoenix, Arizona - 85028.

COMPLAINT DETAILS (from renter)

The landlord wishes to push the costs of exterminating bed bugs to me. This is an apartment that shares the building with multiple other dwellings, and therefore the management should be responsible for removing of pests from the apartment and ensuring other dwellings in the building are also free of pests.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Aug 15, 2013 63.229.66.47 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
SYSTEM May 6, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM May 5, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Aug 9, 2013 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Aug 9, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 15, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2684 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Aug 9, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Rancho Sierra Apartments
3040 e shea blvd
phoenix, Arizona 85028

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42026102
SYSTEM Aug 9, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2684.
SYSTEM Aug 9, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Aug 9, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Aug 9, 2013 An email confirmation was sent to the tenant at 08-09-2013. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 9, 2013 CONFIRMATION OF COMPLAINT: A complaint about Bed bug liability dispute has been filed pertaining to 23-2684 or Rancho Sierra Apartments located in phoenix, Arizona 85028. Case is pending mailing confirmation.
SYSTEM Aug 9, 2013 Complaint 23-2684 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.