Landlord Complaint Record: #23-2688

Bentley Place Apartments    |    Nichole    |    Plano    ,    Texas 75093    Landlord Complaint 23-2688


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CASE CLOSED FORCE REQUIRED Oct 25, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-2688 Filing Date : Aug 11, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Aug 12, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Aug 22, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Nichole RENTER : Kept Private
Property Name : Bentley Place Apartments      
Address : 5945 W Parker road Address : Kept Private
City, State - Zip : Plano, Texas - 75093. City, State - Zip : Plano, Texas - 75093.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Allowing resident to harass mother and 3 year old daughter
Fair Resolution according to renter :
  1. Offer complaining Tenant a transfer
  2. Give notice to complaining tenant for unreasonable complaints of a 3 year old child

RENTAL DETAILS
Address               :   5945 W Parker Rd #122
City, State - Zip   :   Plano, Texas - 75093.

COMPLAINT DETAILS (from renter)

A new tenant moved in 30 days ago. His first night here he called the courtesy officer on me for noise at 6pm then called the police at 7:30 pm the same day. The only noise was my child playing around in the apartment that I pay $1200 for each month. It's not our fault we live on the 2 floor and he chose to move on the first floor. I called the office to let them know what was going on. They agreed that he was being unreasonable and would talk to him. Now 30 days later he's calling the police again at 9pm on a Saturday. He was banging on his ceiling at 7pm for no reason. For one, its to early to complain. Second, when he hits my ceiling it scares my daughter and she cries. This has happened twice and must end now. I have lived here since February and the tenants who lived here from February until July never complained. It hasn't been until the new old man has moved in and is now harassing my family.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Aug 22, 2013 FINAL RESPONSE DEADLINE: A final response deadline has been set for: August 29, 2013 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-2688 is pending final notice and response from landlord.
SYSTEM Aug 22, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Aug 20, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: August 19, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Aug 20, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Aug 12, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 18, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2688 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Aug 12, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Nichole
5945 W Parker road
Plano, Texas 75093

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42026700
SYSTEM Aug 12, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2688.
SYSTEM Aug 12, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Aug 12, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Aug 11, 2013 CONFIRMATION OF COMPLAINT: A complaint about Allowing resident to harass mother and 3 year old daughter has been filed pertaining to 23-2688 or Nichole located in Plano, Texas 75093. Case is pending mailing confirmation.
SYSTEM Aug 11, 2013 Complaint 23-2688 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.