Landlord Complaint Record: #23-2696

WATERFORD PLACE    |    PAT REISER    |    DALLAS    ,    Texas 75205    Landlord Complaint 23-2696


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CASE CLOSED FORCE REQUIRED Oct 25, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-2696 Filing Date : Aug 12, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Aug 15, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : PAT REISER RENTER : Kept Private
Property Name : WATERFORD PLACE      
Address : 4554 GLENWICK #1104 Address : Kept Private
City, State - Zip : DALLAS, Texas - 75205. City, State - Zip : GAINESVILLE, Texas - 76240.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Not refunding security fee and asking uneccessary rent and cleaning fee.
Fair Resolution according to renter :
  1. Refund of deposit and cancelation of bill for June 2013 when apartment already vacated in May end.

RENTAL DETAILS
Address               :   4554 GLENWICK #1104
City, State - Zip   :   DALLAS, Texas - 75205.

COMPLAINT DETAILS (from renter)

I had a lease on this apartment from August 2012 til May 201. from very beginning I told them I will vacate at the end of May and I did vacate at end of May. I wanted my refund of security deposit however the apartment manager said that I did not give any notice for 2 months prior to vacate the apartment which I told them that I will vacate the apartment as per my lease, verbally in March 2013. I have come to know from others that this apartment manager is doing so to mostly all other renters that they don't refund the security deposit and ask for extra rent even if the apartment was vacated in time. They are charging $375.00 for cleaning the apartment and trash when it was already cleaned and trash free at the time of vacating the apartment. I want that this practice of harrasing and overcharging the renters should be stopped by the manager.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (15)
Agent Date Response
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Sep 14, 2013 An email confirmation was sent to the tenant at 09-14-2013 00:14:09. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 9, 2013 An email confirmation was sent to the tenant at 09-09-2013 13:55:37. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 29, 2013 An email confirmation was sent to the tenant at 08-29-2013 09:06:16. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 29, 2013 An email confirmation was sent to the tenant at 08-29-2013 09:02:17. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 23, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: August 22, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Aug 23, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Aug 15, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 21, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2696 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Aug 15, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
PAT REISER
4554 GLENWICK #1104
DALLAS, Texas 75205

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42027345
SYSTEM Aug 15, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2696.
SYSTEM Aug 15, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Aug 15, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Aug 12, 2013 An email confirmation was sent to the tenant at 08-12-2013. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 12, 2013 CONFIRMATION OF COMPLAINT: A complaint about Not refunding security fee and asking uneccessary rent and cleaning fee. has been filed pertaining to 23-2696 or PAT REISER located in DALLAS, Texas 75205. Case is pending mailing confirmation.
SYSTEM Aug 12, 2013 Complaint 23-2696 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.