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CASE CLOSED |
FORCE REQUIRED |
May 5, 2014 |
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RENTAL DETAILS |
Address : 1577 North Saddlewood Ranch Drive
City, State - Zip : Tucson, Arizona - 85745. |
COMPLAINT DETAILS (from renter) |
Mark and Anna Althouse claim the following damages and withheld $186.30 from my security deposit. My response follows in capital letters
1. "Three bed pillows were missing. (When you arrived the Queen bed had two pillows and two shams and the twin bed had a pillow and a sham. When you left only the shams were left and not the pillows.) (estimated replacement costs $25)"
YOU ARE ACCUSING ME OF STEALING YOUR PILLOWS. I DID NOT TAKE YOUR PILLOWS. YOU BOTH KNOW THAT. YOUR ACCUSTATION IS MERELY A LIE SO THAT YOU CAN KEEP PART OF MY SECURITY DEPOSIT.
2. Two of the decorative pillows on the settee were damaged. (estimated replacement cost $34)
YOU NEVER STATE WHAT DAMAGES YOUR PILLOWS SUFFERED. I TELL YOU, THAT ONLY ONE OF THE TWO PILLOWS ON THE SETTEE HAD A SLIGHT SNAG AND IS COMPLETELY PRESENTABLE. YOUR STATEMENT IS MERELY A LIE SO THAT YOU CAN KEEP PART OF MY SECURITY DEPOSIT.
3. There were many snags in the sheets for the queen size bed (actual replacement cost $27.55) 4. There were snags in the bed skirt and the comforter on the queen bed was damaged (actual replacement cost $35.07)
MARK, ANNA, WHEN YOU MADE THIS CLAIM/STATEMENT, PERHAPS, YOU DID NOT CONSIDER THAT I NEVER USED YOUR LINENS. I BROUGHT MY OWN LINENS AND CHANGED THEM OUT ON THE NIGHT I ARRIVED (SEE TRAILING EMAIL BELOW). YOUR LINENS DID NOT GO ON THE BED UNTIL THE MORNING OF JUNE 30, THE DAY I LEFT. THAT WAS THE LAST ROOM I CLEANED AND THE CATS NEVER WENT IN THERE AS THEY WERE ALREADY CRATED AND WAITING TO BE PUT IN MY TRUCK. THERE WAS NO DAMAGE DONE TO YOUR QUEEN BED LINENS FOR I NEVER USED THEM. YOUR STATEMENTS ARE MERELY A LIE SO THAT YOU CAN KEEP PART OF MY SECURITY DEPOSIT.
5. Both of the rugs in the small bathroom were damaged (actual replacement cost $14.68)
AS BEFORE, I SELDOM USED THIS BATHROOM AND ONLY ONE OF THE RUGS WAS DAMAGED, THE SEAM SEPARATED FROM THE RUG PORTION. I DISCOVERED THIS WHEN I CLEANED PRIOR TO MY LEAVING. I AM NOT RESPONSIBLE FOR THIS DAMAGE. YOUR STATEMENT IS MERELY A LIE SO THAT YOU CAN KEEP PART OF MY SECURITY DEPOSIT.
6. The TV console was damaged. (estimate $50 for repairs.)
I WAS WILLING TO GIVE YOU BOTH THE BENEFIT OF THE DOUBT AND SAID I WOULD ACCEPT THIS CHARGE IF YOU PROVIDED ME WITH A RECEIPT FOR FIXING THE CONSOLE. NO RECEIPT HAS BEEN FORTHCOMING . I BELIEVE YOUR STATEMENT IS MERELY A LIE SO THAT YOU CAN KEEP PART OF MY SECURITY DEPOSIT.
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INVESTIGATING AGENT - REMARKS (16) |
Agent |
Date |
Response |
SYSTEM |
May 5, 2014 |
FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition. |
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SYSTEM |
Aug 29, 2013 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: August 28, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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SYSTEM |
Aug 29, 2013 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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SYSTEM |
Aug 21, 2013 |
As per tenant request, a duplicate copy of the Complaint Notice mailed to the Landlord has printed and is in route to the Tenant's address. USPS Mailing Center has provided the confirmation ID: 42033424 |
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SYSTEM |
Aug 21, 2013 |
CERTIFIED MAILING: This case is being sent via USPS Certified Mail: A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice. |
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SYSTEM |
Aug 21, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 27, 2013
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2746 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Aug 21, 2013 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Mark Althouse, Anna Althoue
13347 N. WideView Drive Oro Valley, Arizona 85755
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42033424 |
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SYSTEM |
Aug 21, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2746. |
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SYSTEM |
Aug 21, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
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SYSTEM |
Aug 21, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter |
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SYSTEM |
Aug 21, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Aug 20, 2013 |
The RPA server has sent an initial email complaint notice to Mark Althouse, Anna Althoue 23-2746 concerning the Complaint filed by the tenant: False Damages Claimed from Security Deposit. The email address was provided by the tenant at the time of filing. |
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SYSTEM |
Aug 20, 2013 |
An email confirmation was sent to the tenant at 08-20-2013. The email included a confirmation of the complaint filing, case number, and pin. |
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SYSTEM |
Aug 20, 2013 |
CONFIRMATION OF COMPLAINT: A complaint about False Damages Claimed from Security Deposit has been filed pertaining to 23-2746 or Mark Althouse, Anna Althoue located in Oro Valley, Arizona 85755. Case is pending mailing confirmation. |
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SYSTEM |
Aug 20, 2013 |
Complaint 23-2746 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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