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CASE CLOSED |
MEDIATION REFUSED |
May 5, 2014 |
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RENTAL DETAILS |
Address : 11200 Lockwoood Drive Apt 1007
City, State - Zip : Silver Spring, Maryland - 20901. |
COMPLAINT DETAILS (from renter) |
I was charged a full month's rent for August despite my lease expiring on Aug 17, 2013. I put in my 60 day written notice and followed my lease agreement as to move out requirements. I emailed Rosalynn to inquire about why I was being charged a full month's rent. She stated, " We charge a full month's rent. When you move out and return the keys, the prorated rent will be refunded to you." I returned my keys and completed my move out inspection on Aug 16, 2013. I turned everything into the management office. The guy who was at the desk (unsure of his name because he failed to introduce himself, but it wasn't Deavon) stated that it would take 30 days to refund my money after they processed the move out. I explained to him what Rosalynn told me, and if this was the case, they really should state that you will be charged full month's rent, and you will not receive your money until after they process the move out. I was never told this, nor was it in the lease or my move out paperwork they gave me. When I brought this to the guy's attention, he apologized. He stated, " He would process my move out on Monday (Aug 19th, 2013), then send it to corporate in Boston, and they should cut me a check that following Wednesday." I received an email today from Norman the assistant property manager stating my move out was processed today, and I will receive my refund within 30 days. This is unacceptable. They stole a half month's rent from me then want to refund it on their terms. It is not stated any where in my lease this is their procedure for prorated rent. All it states is that I must pay rent until my lease expires which I did. I have documentation on hand to back up my complaint if needed.
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INVESTIGATING AGENT - REMARKS (11) |
Agent |
Date |
Response |
SYSTEM |
May 5, 2014 |
REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed. |
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SYSTEM |
Aug 30, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 05, 2013
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2804 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Aug 30, 2013 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Rosalynn Perry
11225 Oak Leaf Drive Silver Spring, Maryland 20901
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42041739 |
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SYSTEM |
Aug 30, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2804. |
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SYSTEM |
Aug 30, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
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SYSTEM |
Aug 30, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Aug 29, 2013 |
The RPA server has sent an initial email complaint notice to Rosalynn Perry The Enclave concerning the Complaint filed by the tenant: Refusal to give back prorated rent within a reasonable time frame. The email address was provided by the tenant at the time of filing. |
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SYSTEM |
Aug 29, 2013 |
An email confirmation was sent to the tenant at 08-29-2013 21:03:54. The email included a confirmation of the complaint filing, case number, and pin. |
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SYSTEM |
Aug 29, 2013 |
CONFIRMATION OF COMPLAINT: A complaint about Refusal to give back prorated rent within a reasonable time frame has been filed pertaining to 23-2804 or Rosalynn Perry located in Silver Spring, Maryland 20901. Case is pending mailing confirmation. |
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SYSTEM |
Aug 29, 2013 |
Complaint 23-2804 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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