Landlord Complaint Record: #23-2967

Pine Winds Apartments    |    Sheena Williams    |    Raleigh    ,    North Carolina 27603    Landlord Complaint 23-2967


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CASE CLOSED CASE DROPPED Oct 1, 2013


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 23-2967 Filing Date : Sep 21, 2013
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 21, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Sheena Williams RENTER : Kept Private
Property Name : Pine Winds Apartments      
Address : 1301 Pine Winds Drive Address : Kept Private
City, State - Zip : Raleigh, North Carolina - 27603. City, State - Zip : Raleigh, North Carolina - 27603.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bug Infestation
Fair Resolution according to renter :
  1. Allow me to break my lease and find a habital living situation within this area
  2. Reimburse me for cleaning supplies, cleaning laundry and cleaning my car and items thrown away
  3. 3. Reimburse for hotel stays

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

Advised the landlord around September 5 that I thought I had bedbugs. The issue had started two weeks after moving in. I started getting bites on back. I thought it was mosquitos because there is a lake on the premises. Got citronella candles to help. However kept getting worse. Got some Listerine which is used to repel mosquitos. Started having itching attacks but thought it was just mosquitos. Moved air mattress to the living room. Started doing research online and figured it may be bed bugs. Made a trap out of yeast to capture them. Caught some white bugs but when the inspector came, he didn't see anything. I used alcohol and dish detergent mixture for the walls an d my bed. Got some stuff off Amazon for bed bugs and used this. Still getting bit. The week I let them know I did a stay in a hotel. Came back to the house because they were going to spray some insecticide. After a few days had to leave again. I am presently in a hotel which I cant afford.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (17)
Agent Date Response
SYSTEM Oct 2, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Oct 1, 2013 CASE DROPPED: As per the tenant's right; they have chosen to drop this case. No further responses will be accepted. The tenant has requested that the RPA drop the case. The tenant has also agreed that their filing fees are forfeited, regardless of their decision to drop the case early.
SYSTEM Sep 29, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: September 28, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Sep 29, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Sep 28, 2013 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Sep 24, 2013 Delivery Estimate: The complaint notice sent to Sheena Williams Pine Winds Apartments Raleigh, North Carolina should have arrived or will arrive within 24 hours.
SYSTEM Sep 21, 2013 As per tenant request, a duplicate copy of the Complaint Notice mailed to the Landlord has printed and is in route to the Tenant's address. USPS Mailing Center has provided the confirmation ID: 42057805
SYSTEM Sep 21, 2013 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Sep 21, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 27, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2967 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 21, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Sheena Williams
1301 Pine Winds Drive
Raleigh, North Carolina 27603

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42057805
SYSTEM Sep 21, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2967.
SYSTEM Sep 21, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 21, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter
SYSTEM Sep 21, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 21, 2013 An email confirmation was sent to the tenant at 09-21-2013 12:47:25. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 21, 2013 CONFIRMATION OF COMPLAINT: A complaint about Bug Infestation has been filed pertaining to 23-2967 or Sheena Williams located in Raleigh, North Carolina 27603. Case is pending mailing confirmation.
SYSTEM Sep 21, 2013 Complaint 23-2967 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.